EHR Helpdesk Analyst

A company is looking for a Medical Records Consultant.

Key Responsibilities

Support Epic applications, workflows, printing, and access issues

Troubleshoot application, account, and workflow issues for clinical and administrative staff

Monitor and manage incidents in ServiceNow according to SLAs

Required Qualifications

2+ years of Epic technical support experience in healthcare

Proficient with ServiceNow or similar ticketing systems

Strong understanding of EHR platforms (Epic, Cerner, Allscripts)

Epic certification is preferred

Experience supporting Epic modules like Ambulatory or Inpatient is a plus