Enterprise Customer Success ManagerVirtualVocations • Concord, California, United States
Enterprise Customer Success Manager
VirtualVocations • Concord, California, United States
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A company is looking for an Enterprise Customer Success Manager (CSM) to drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients.
Key Responsibilities
Drive overall vision of post-sales experience and manage team goals and account plans
Set implementation requirements and manage timelines for smooth onboarding and engagement
Build and nurture relationships across accounts to solidify partnerships and commitment
Required Qualifications
5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
Experience managing enterprise-level customers and navigating complex stakeholder environments
Proven track record of delivering customer and business outcomes innovatively
Strong organizational skills with the ability to prioritize and execute across multiple accounts
Experience building internal processes or contributing to Customer Success tooling is a plus
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Enterprise Customer • Concord, California, United States
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