Data Center Project Manager - CTJ - Top Secret

Learn more about the general tasks related to this opportunity below, as well as required skills.

Job Overview

As a Microsoft Data Center Project Manager (DCPM) , you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate to appropriate stakeholders to remove obstacles.

You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams, and provide mentorship across data centers by sharing best practices.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers.

Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Responsibilities

• Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
• Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
• Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA / OLAs, with minimal disruption to the client / customer and business.
• Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
• Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
• Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
• Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).

Support escalation of issues to appropriate owner.

Embody our culture and values.

Qualifications

Required Qualifications :

• High School Diploma or equivalent AND 1+ years industry experience
• OR 2+ years industry experience and college course work.

Other Requirements :

• Security Clearance Requirements : Candidates must be able to meet Microsoft, customer and / or government security screening requirements are required for this role.
• Citizenship & Citizenship Verification : This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.

Preferred Qualifications :

2+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.

g., Servers, SANs, Networking, Capacity, DC Rack / Enclosures, structured cabling).

• Technical College degree in Computer Science, Math, Telecommunications, Electrical / Mechanical Engineering, or related field.
• Applicable certifications : ASICS / Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $80,000 - $159,600 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,000 - $180,000 per year.

Microsoft will accept applications for the role until October 7, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances.

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