Director Clinical Operations - Portland, OR

Providence Director Clinical Operations - Portland, OR

The Director provides ongoing leadership and operational oversight of 6+ geographically diverse primary care clinics with ancillary services within Providence Physician Division.

Responsible for the design, development, and implementation of management and patient care systems to assure cost-effective and quality operations in an environment of high growth and constant change.

Leads managers and staff in the coordination and utilizes clinical best practices. Ensures patient care and access to services, in a timely manner that is sensitive to the patient's physical, psychological, and spiritual needs.

Develops 1-2 new clinic locations / year. Advises senior physician division leaders on administrative and operational matters.

Leads or participates in PPD-wide special projects, committees, or task forces. Partners with Regional Medical Directors on matters that potentially impact clinic provider's professional activities or performance.

Represents the Physician Division to promote strategic alliances with internal and external Health System partners to achieve coordinated and integrated care models.

MAJOR CHALLENGES :

• Provides support for and responding to the needs of providers practices with varying cultures and practice styles.
• Works on projects and programs that are highly visible or controversial.
• Implements common policies and procedures for multiple delivery locations.
• Ensures the continued growth, strength, and stability of the medical group while ensuring optimal stewardship of scarce resources.
• Provide an environment of optimum patient, provider, and employee satisfaction.
• Balancing the sometimes-conflicting goals and objectives of multiple stakeholders representing multiple interests.
• Maintains availability and presence in multiple clinics and other locations when car travel is required for frequent visits at clinics and other meetings, with clinics located up to 70 miles apart.

ESSENTIAL FUNCTIONS :

• Provides overall direction and leadership to multiple clinics in the designated region.
• Assures compliance with the laws, rules, and standards of regulatory bodies and accreditation agencies.
• Provides relevant operational feedback to and from providers, managers, medical center, program administrations, and staff involved in operations and programs to recommend and influence strategic and tactical program modifications and changes in direction.
• Hires, trains, guides, evaluates, and provides leadership for clinic managers to support the infrastructure needs of day-to-day operations of the clinics.
• Identifies and implements consistent policies, procedures, and practices to gain operational efficiencies.
• Assists in the development and revision process of policy and procedure manuals.
• Guides and supports Clinic Managers and Clinic Medical Directors in developing goals and annual operating budgets and assures that the individual clinics are operated within budget guidelines and are meeting stated quality and productivity objectives.
• Participates in budget / space / capital planning related to clinics. Monitors clinic budgets, including revenue, payor mix, productivity, and expenditures.
• Assures and supports Clinic Managers in developing planning and developing programs and services at the clinic level to assure cost-efficient and high-quality service.
• Supports Clinic Managers in developing goals and administering oversight mechanisms to assess patient and provider satisfaction and develop corrective actions as necessary.
• Oversees and assures an effective training and development system for Clinic Managers and their staffs.
• Develops processes for effectively starting new clinics, including forming effective teams, providing strong communication processes around project implementation, maintaining project deadlines, and developing effective workflow processes for each new location.
• Periodically assesses workforce needs of the clinic operations and assures the appropriate recruitment of skilled personnel.
• Periodically examines the operations of the clinics to assure and improve cost-effective operations at all levels.
• Instills a quality improvement attitude and work ethic within the clinic (i.e., create a proactive corporate culture based on teamwork and mutual respect).

Ensures that all staff are focused on building strong relationships with all stakeholders and customers.

• Creates a 'customer focused' environment / image.
• Assures and supports Clinic Managers in providing mechanisms for orientation and practice of PHS mission for all staff.
• Advises and partners with leadership on matters relating to clinical and professional issues within the clinics.
• Promotes an environment that inspires pride and commitment among all employees and provides satisfaction to patients, and their families, providers, and employees.

QUALIFICATIONS :

• Bachelor's Degree - preferably Business and / or Healthcare related.
• Master's Degree in Healthcare Administration or Business Administration (preferred).
• 5 years of experience in medical group management or healthcare organization at a senior level (preferably with a large matrixed organization with multi-site locations), including experience in change management, financial management, quality management, risk management, and business growth and development in a large medical group or healthcare model.
• Worked directly with healthcare leadership team including physicians.
• Demonstrated ability to monitor process, progress, and results by holding direct reports accountable.
• Ability to learn and integrate new information and processes quickly and lead others toward an objective.
• Demonstrated knowledge of the healthcare environment, hospital and medical office policies and procedures, and human resource management practices.
• Demonstrated independent thinking, judgment, and decision-making abilities.
• Demonstrated excellent physician and mid-level provider relationships.
• Excellent planning, organizational, financial, and budget management evaluation, implementation, and problem-solving skills.
• Strong skills in strategic planning and meeting facilitation.
• Excellent written, verbal communication, and presentation skills.
• Ability to work collaboratively with other operational units with Providence Health System.
• Demonstrated ability to meet the expectations and requirements of external and internal customers.
• Ability to provide effective overall leadership in a rapidly changing competitive managed healthcare marketplace.
• Ability to empower and motivate others and build effective teams.
• Ability to perform at a high level in an environment of rapid growth, constant change, and sometimes ambiguous circumstances.
• Personal style which emphasizes openness, visibility, and approachability.

About Providence :

At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others.

We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington.

As a comprehensive healthcare organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requisition ID : 319997

Is this your next job Read the full description below to find out, and do not hesitate to make an application.

Company : Providence Jobs

Job Category : Clinical Administration

Job Function : Clinical Support

Job Schedule : Full time

Job Shift : Day

Career Track : Leadership

Department : 5011 OR PMG N ADMINISTRATION

Address : OR PORTLAND 4400 NE HALSEY ST BLDG 2

Work Location : ORRE-WPOP2-PROVIDENCE OFFICE PARK II

Workplace Type : On-site

Pay Range : $69.76 - $112.29

J-18808-Ljbffr