JOB SUMMARY :
The Assistant Manager assists the Manager with the overall activities of the outlet operation, including prep and service.
ESSENTIAL JOB FUNCTIONS :
- Manages the day-to-day operation of the outlet in accordance with established policies and procedures.
- Establishes and administers training programs within the outlet, including new employee orientation.
- Directs the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.
- Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service;
and presents menu items for maximum customer service satisfaction.
- Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours.
- Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
- Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area.
- Acts immediately on all customer complaints to ensure that corrections are made when possible.
- Compiles annual budget, variance reports, weekly management reports, comp reports, linen / glass / silver / menu inventory and any other reports deemed necessary by the Manager or Director of Food & Beverage.
- Monitors work of employees to ensure that established policies and procedures are being followed.
- oversees all follow-up work to ensure non-recurrence of errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures.
- Counsels, guides, and instructs assigned personnel in the proper performance of their duties.
- Prepares and coordinates the periodical performance reviews of assigned personnel.
- Recommends changes including hiring, promotion, demotion, and release of personnel; recommends wage and salary adjustments for personnel within established guidelines.
- Interview potential employees who have been recommended by Personnel.
QUALIFICATIONS :
- Work requires effective communication in English, both verbal and written form in a professional manner.
- Work requires a minimum of an associate degree, preferably in hotel and / or restaurant management.
- Graduate of post high school,
- Work prefers 2 years previous supervisory experience.
- Must present a neat and professional appearance.
- Work requires ability to compile, compute, and analyze pertinent data needed for reports.
- Work requires flexibility to work various shifts.
- Work requires knowledge of computer programs including Word, Excel, and Windows.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS :
Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
24 days ago