Manager, Business Solutions

Overview :

Oversees and provides guidance to the business solutions staff within the workforce development area. The Manager leads the effort and provides business services to workforce system employers of all sizes and across industries;

develops and implements strategies for the effective delivery of services to employers and businesses and is responsible for meeting / exceeding all related performance measures.

The Manager is responsible for the day to day management of the Business Solutions department and staff, the provision of exceptional customer service and the development of long term sustainable relationships with the employer and business community.

Additionally, the Manager is responsible for the professional development of staff, the development and implementation of action plans to address under performance and the coordination of activities with other departments to meet the goals of the workforce system.

Essential Duties and Responsibilities :

• Advises, guides and mentors staff on the delivery of services to customers; may provide technical assistance and training as appropriate on the provision of services and verifies that the data tracking system accurately reflects the department activities.
• Provides staff support and coaching on performance and the effective delivery of services to customers.
• Understands and uses management information systems to collect analyze information and data, and develop appropriate solutions for the effective delivery of services and performance;

must understand the Work in Texas (WIT) and TWIST systems.

Communicates changes in policy, updates to services, procedures and data entry to staff timely and accurately; develops as necessary a service and data tracking system to ensure the effective provision of services to customers;

ensures compliance with data entry procedures; develops action plans to resolve issues and follows up on resolution of action plans.

• Tracks performances measures and provides performance reports to management and staff on an ongoing basis, or as needed.
• Reviews performance measures information weekly, biweekly and monthly and develops appropriate actions / solutions to remedy non / under performance.
• Completes performance evaluations for all staff under direct supervision; develops as appropriate all Performance Improvement Plans, Corrective Action Plans and other plans to meet / exceed workforce system performance measures and goals.
• Continuously evaluates the service delivery system and related procedures through regular monitoring using data and information, initiates the revision of procedures to improve serviced delivery and outcomes and implements solutions to achieve high customer satisfaction.
• Stay informed about applicable policies and procedures to ensure compliance with federal, state and local guidelines.
• Evaluates program deliverables and outcomes by staff and career center and as appropriate develops solutions to remedy under performance.
• In collaboration with workforce partners, coordinates job fairs and related activities; visits employers to promote services, follow up on commitments and seek feedback from all stakeholders to improve services.
• Responsible for the recruitment, scheduling and logistics of hiring events and job fairs.
• Understands Labor Market Information (LMI) tools and resources and develops and provides industry / sector specific LMI to employers and business partners, as necessary.
• Performs direct outreach and recruitment to fill job orders via letters, phone calls and on-site visits to solicit job postings.
• Responsible for establishing and maintaining strong business relationships with local employers.
• Verifies that staff is recording all services according to established procedures, accurately and timely, in the appropriate systems (WIT, TWIST, etc.).
• Coordinates and assists in the provision of services to dislocated workers affected by a layoff and / or downsizing with rapid response services.
• Reviews WIT registrations / data entry and updates them as appropriate.
• Responsible for the recruitment of employers / businesses and the development of agreements such as Work Experience, Subsidized Employment and engages in job development opportunities for customers.
• Upon request, conducts presentations and coordinates events and meetings with community / professional / trade organizations, i.

e. chamber of commerce, economic development, manufacturing, etc.

• Uses workforce resources efficiently to achieve goals and meet contracted performance measures.
• The position is in the Workforce Solutions service delivery area. A Manager of Business Solutions must be able to relocate anywhere in the service delivery area.
• Performs other related duties as assigned.

Skills / Qualifications :

• Prefer knowledge of workforce development programs and projects, economic development, business intelligence, business trends and project management experience.
• Strong leadership skills, ability to motivate and provide guidance to staff and management.
• Strong interpersonal skills; ability to communicate effectively and interact with all stakeholders; ability to develop solutions.
• Strong knowledge of effective management techniques and practices, including planning, developing and implementing strategies and assessing results
• Strong analytical skills and ability to interpret data and information; must be organized and detailed in the collection, review and analysis of data and information.
• Ability to facilitate trainings and / or meetings to large groups.
• Demonstrated customer service skills.
• Ability to plan, implement and evaluate the achievement of goals, objectives and initiatives.
• Ability to establish and maintain effective collaborative working relationships.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift / carry 10 pounds of paper, drive a vehicle, stoop, kneel and talk and hear. Occasional travel required.

JOB CODE : 8810E1-2-MBS