Shelter Manager, Immigration Services

Position Title : Shelter Manager

Organization : Jewish Family Service of San Diego

Department : Immigration Services Division - Migrant Shelter

Position Type : Full-Time (37.5+ hours / week), Exempt

Reports To : Assistant Director of Operations

Pay Rate : $75,733 - $79,560 / year

Total Compensation :

In addition to standard pay, compensation for this position includes :

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work :

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include :

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees' mental wellness

Position Overview :

JFS is looking for a compassionate, mission-driven individual to join the Migrant Shelter team in the role of Shelter Manager.

In this role, you can use your strong coordination and critical problem-solving skills, and leadership experience to make a meaningful difference in your community and help change lives.

The Manager plays an integral role on the team and supports the Immigration Division by guiding programming, operations, performance, and supervision of the shelter program.

This position reports directly to the Assistant Director of San Diego Rapid Response Network Supportive Services - Operations and works closely with the rest of the Migrant Shelter leadership team.

The Shelter Manager in conjunction with the Site Coordinator, provides supervision and administrative support to the shelter operation.

The Shelter Manager is accountable, collaborative, transparent, proactive, and will demonstrate the ability to lead and coach program staff to accomplish established objectives.

This position requires excellent relationship-building and collaboration skills, superb organizational skills and attention to detail, and the ability to manage multiple projects and tasks simultaneously.

They are someone who excels at bridging the gap between the day-to-day tasks and the larger goals or vision of a program.

They understand this connection themselves and are skilled at effectively communicating it to the rest of the team. This position supervises other shelter leadership positions.

Responsibilities :

• Oversee programming and operations.; Ensure that all program policies and rules are implemented fairly and consistently
• Serve as a first point of contact during emergencies and conduct applicable follow- up
• Coordinate with external JFS partners to include hotel management, meal vendor, facilities vendors, volunteers and visiting groups, tours, medical providers, transportation vendor, and any contracted staff
• Monitor shared emails, phone lines, and voicemails and for critical operational communication
• Assist in and / or coordinate the development and revision of procedure and processes as needed
• Quickly process and manage a constantly evolving environment, including operational procedures
• Maintain working knowledge and awareness of all current operational processes / procedures
• Maintain careful records for any cash / card handling, and other relevant financial processes
• Support staff through conflict resolution, and / or recognize when needed to step in to help resolve a conflict or it must be referred to a higher level
• Mentor & support staff in providing wraparound support to guests; including support and morale of the workforce
• Ensure that the program is providing services from a trauma-informed perspective
• In partnership with shelter leadership, monitor accuracy and efficiency of data input into client data
• Actively participate in leadership meetings
• May need to assist guests directly when no other staff is available
• Request support, supplies, and equipment through designated channels
• Coordinate with the JFS Facilities team to ensure the Reception Center remains safe, well-kept, and compliant with all applicable guidelines
• Liaise between shelter leadership team and the Shelter Directors
• Ensure clear and concise communication flow between all members of the workforce
• Organize and brief staff on each day's tasks and responsibilities; team members receive clear instruction for each shift
• Support with communicating and ensuring adherence to JFS employee policies
• Support with staffing coverage plans
• Prepare and conduct applicant interviews
• Other projects as assigned

Skills / Experience / Abilities That Are a Must-Have :

• Bilingual in (Spanish / Haitian Creole / English) or another common shelter language
• Associates / bachelor's degree in related field and / or at least 1-year experience
• At least 2 years' previous leadership experience required, including direct supervision of staff
• Must have a valid CA driver's license, a clean driving record, insurance, a reliable personal vehicle, and a willingness to travel off-site
• Proficiency in Microsoft Suite (Word, Excel, Outlook, etc.)
• Creative, innovative thinker who embraces new ways of approaching challenges and opportunities
• Possess self-initiative and demonstrated attention to detail
• Communicate clearly, both verbally and in writing
• Continuously strive for self-improvement
• Commitment to excellence and ability to provide high quality work
• Thrives in a dynamic environment in which priorities shift quickly while exhibiting composure and professionalism
• Demonstrated ability to work effectively and collaborate with staff at all levels
• Exceptional organizational and analytical skills
• Resilient, optimistic, and open to change
• Identify methods to maximize service effectiveness and efficiency
• Commitment to excellence and ability to provide high quality work
• Understanding of foreign-born immigrant populations and the concept of trauma-informed care
• Emotional availability and agility to have difficult conversations with a collaborative mindset and by applying self-awareness
• Demonstrated experience leading and supervising teams
• Excellent professional, positive, effective communication; written and verbal
• Excellent judgment and instinct, when working autonomously and in a team
• Must be able and willing to perform well in a stressful environment and assist team in maintaining a collaborative, supportive workplace

Skills / Abilities We'd Like You to Have :

• Emergency Management Experience preferred, but not required
• Knowledge and experience in case management basics and job skills training
• Deep understanding the concept of trauma-informed care
• Ability to work a flexible schedule, including regular evening hours (at least 1-2 per week) and weekends
• Skilled in managing employee relations, including conflict resolution, corrective action, and terminations

Physical Requirements of this position :

Must be able to

• Stand, walk and use hands and arms to use a keyboard, handle papers, and reach for the phone
• Extended work with computer
• Close, distance and peripheral vision
• Occasionally climb or balance, stoop, kneel, crouch or crawl
• Concentration and good hearing are required
• Heavy Work - Exerting up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move objects
• Climbing - Ascending or descending ladders, stairs, ramps, and the like, using feet and legs and / or hands and arms
• Balancing - Maintaining body equilibrium to prevent falling and walking and standing
• Stooping - Bending downward and forward by bending spine at the waist
• Kneeling - Bending legs at knee to come to a rest on knee or knees
• Crouching - Bending the body downward and forward by bending leg and spine
• Reaching - Extending hand(s) and arm(s) in any directions
• Standing - Particularly for sustained periods of times
• Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Pushing - Using upper extremities to press against something with steady force in order to thrust forward, downward or outward
• Pulling - Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion
• Lifting - Raising Objects from a lower to a higher position or moving objects horizontally from position to position
• Grasping - Applying pressure to an object with the fingers and palm
• Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication
• Repetitive Motion - Substantial movements (motions) of the wrists, hands and / or fingers

Conditions the worker will be subject to in this position

The worker is subject to varied environmental conditions. Work activities occur inside and outside for periods of more than one hour.

for periods of more than one hour

• The worker is subject to noise. There is enough noise to cause the worker to shout in order to be heard above ambient noise level
• The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving vehicles, or exposure to chemicals
• The worker will be in an environment with possible communicable illnesses (including COVID) and must be comfortable performing the job job duties and responsibilities and resp in this type of environment

Important Notice :

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego

Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.

For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often lifesaving.

At Jewish Family Service, we believe our employees are the backbone of our Agency.We strive to ensure that each employee is treated with dignity and respect.

Our goal is your success.Come work at JFS and be our partner in Moving Forward Together.To learn more about JFS, please visit jfssd.org.

• Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
26 days ago