Customer Care Agent, Part-Time, HS4, Public Affairs - Lakeland

29895BRPosition Title : Customer Care Agent, Part-Time, HS4, Public Affairs - LakelandDepartment : Public AffairsLocation : Lakeland, FLDescription : This position is to provide knowledgeable and friendly customer service to customers who contact our corporate office by phone, email and letter and have general praise, inquiries, or concerns about our technical systems and overall experiences.

Associates in this position must be prepared to advise on a multitude of topics that they are contacted on in an effort to resolve the contact on a first touch basis or instill confidence in the customer that their praise, inquiry or concern will be escalated to the appropriate department for a resolution.

This position serves as an extension of the premier in store experience that customers have come to expect from Publix Super Markets, Inc.

Req ID : 29895BRHours of Work : see additional informationFacility : Lak Publix Corporate Office B003State : FloridaFrequency of Pay : WeeklyTravel Frequency : 0%Minimum Base Pay : 18.

65Additional Information : Your application may have additional steps that you will need to complete in order to remain eligible for consideration.

Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.Additional information : Variable hours, 25 - 30 per week, during core business times Monday - Fridaywith occasional weekendsAddress : 3300 Publix Corporate ParkwayCity : LakelandYear End Bonus : To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November.

The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1.

In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.

Maximum Base Pay : 26.10Required Qualifications : High School Diploma or equivalent experience1 year in a call center environment or2 years in a customer service fieldability to be customer-focusedstrong verbal and written communication skillsbasic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, and Adobe Acrobatbasic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.

com support tool, POPS research port, ePower Center, and SharePointwillingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday schedulingPreferred Qualifications : Associate’s Degree in Businesstwo years’ experience in a call center environment, orthree to five years’ experience in a customer service field, ortwo years' office staff experience with Publixknowledge of Publix policies, culture, history, and philosophyknowledge and understanding of Microsoft Office software, ePower Center and SharePointshow enthusiasm, initiative, and pride in work, andshow commitment to Publix’s mission.

Potential Annual Base Pay : naZip Code : 33811-3311Benefits Information : Employee stock ownership plan that contributes Publix stock to associates each year at no costAn opportunity to purchase additional shares of our privately-held stock401(k) retirement savings planGroup health, dental and vision plans planPaid Time OffPaid Parental LeaveShort- and long-term disability insuranceTuition reimbursementFree hot lunches (buffet-style) at facilities with a cafeteriaVisit our website to see all of our benefits : Benefits - Jobs (publix.com) ()