Protective Services Worker

Position Summary

Receive and investigate reports of elder abuse and self-neglect. Provide consultation and referrals as necessary. Complete comprehensive assessments of the elder's needs, risks, and capacity to make decisions. Provide problem-focused, goal-oriented, short-term casework / counseling interventions to elders determined to be suffering from a reportable condition of abuse, neglect, financial exploitation, and / or self-neglect. Ensure all documentation is entered into Harmony APS computer software by protective service regulations and agency policies.

Essential Functions and Responsibilities

• Receive case assignment of elder abuse and self-neglect and consult with PS Supervisor, as necessary for clarifications and directions.
• Complete a comprehensive assessment of the assigned case within 30 calendar days from the date of referral.
• An emergency report will be responded to within 5 hours. Rapid Response reports within 24 hours. Non-emergency reports within 5 days.
• Assess elder's capacity to consent to Protective Services.
• Contact relevant collaterals, as necessary.
• Consult with the supervisor throughout the investigation and on case opening.
• Continually assess and document the elder's level of risk and Capacity.
• Meet weekly, or more frequently if needed, with the designated PS Supervisor to review cases, and discuss case determinations, risk assessments, and changes in consumer status.
• Complete all case documentation as required by EOEA and CBES policies and procedures.
• Develop a Service Plan with the PS Supervisor, and review it with the elder for consent, when appropriate.

Develop and implement a service plan to which the elder has consented.

Participate in regional and statewide PS meetings as necessary.

Education, Skills, and Experience

Physical Requirements

This job description is intended only to provide general guidance. It is understood that the position may evolve over time and that additional or different duties may be added at management's discretion. It is the policy of CBES to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

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