Behavioral Health Care Manager - Low Desert - Palm Springs/Palm Desert

Job Description

Job Description

Salary : $70,000 - $85,000

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need.

We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

POSITION SUMMARY

The Behavioral Health Care Manager provides high quality and effective care management to Titanium Healthcare members. The BHCM is responsible for care management : outreach and engagement to members, engaging members in skilled therapeutic interactions to promote health behaviors, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating proper care for members.

WHERE YOU’LL WORK

This position is hybrid. You will work from home and service members in-person.

WHAT YOU’LL DO

• Support ECM members with behavioral health conditions, with particular attention to ECM members with SMI and / or SUD needs, through brief interventions and behavioral activation strategies
• Case manages members with behavioral health needs, majority Tier 1 and Tier 2 members
• Responsible for utilizing brief behavioral health therapeutic interventions as necessary to improve the member’s ability to manage their own health
• Responsible for brief crisis interventions and warm hand-offs to local crisis resources as needed
• Educate members and families about chronic medical and behavioral health conditions to improve health literacy and assists in health promotion
• Assist with the coordination of medical and behavioral health access issues with PCP offices, specialists, and ancillary services
• Advocate for members to receive the highest quality of care, in a timely manner, within IEHP’s network
• Provide effective care management for assigned members, including care coordination, linkage to resources, support in transitions of care, facilitating member self-efficacy and self-management, and all other activities associated with high quality, evidenced-based care management
• Engage and collaborate with staff outside the BH department, or with those outside BH discipline, to provide integrated care to assigned members
• Responsible for assisting members with care coordination needs
• Conduct comprehensive, holistic assessment according to the scope of clinician-both telephonically as well as in person
• Aid RN CM in overall review of member Community Health Assessment (CHA) upon completion by another care team member
• Works with members to identify health / wellness goals and incorporates these goals into the member’s shared care plan that facilitate communication among members and providers
• Participate in inter / transdisciplinary care team meetings to share information, update, and inform care plan
• Coordinate with internal and external health partners to support member comprehensive care needs
• Responsible for ongoing engagement with members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the member and his or her medical / behavioral team, as well as to increase the member’s sense of control over their whole health
• Engage in proactive, member-centered utilization and quality review of Behavioral Health and Care Management services by members
• Understand and abide by all departmental and companywide policies and procedures
• Comply with all safety and injury prevention policies and regulations
• Perform other duties as assigned or required

WHO YOU ARE

• Fluent in English (written and verbal)
• Competent with computers, email, virtual platforms, Excel, and other Microsoft Office based programs
• Must have skills and resilience to tolerate a moderate level of change and development around new models of care and care management practices
• Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
• Ability to identify problems and use logic and related information to develop and implement solutions
• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
• Operate a computer and other office equipment such as a telephone, calculator, copy machine, and printer
• Must be able to remain in a stationary position 75% of the time
• Must be able to move around the office or community 25% of the time
• Move or carry office equipment weighing up to 15 pounds across offices
• Ability to operate a vehicle and / or travel to meetings, meet members and different office locations as required or requested

WHAT YOU’LL NEED

• Master’s degree in social work or counseling
• Minimum 1-2 years of experience in social service setting, such as case management or community health
• Valid, unrestricted state LCSW, ACSW, LMFT or AMFT
• Current and valid Driver’s License
• Proof of auto insurance
• Distraction-free home workspace with a secure internet connection

NICE TO HAVES

• Experience using an EHR / EPM preferred; eClinicalWorks (ECW) experience a plus
• Care management experience preferred
• Bilingual in Spanish a plus

WHAT YOU’LL ENJOY

• Make an impact : an organization who cares about its employees, communities, and the future of healthcare
• Inclusivity : be a part of a workplace where you not only belong but also can be the best version of yourself
• Growth : opportunities to develop and grow your career with us
• Community : you are encouraged to have a voice, share your opinions, and have individual impact on the business
• Paid Time Off : 12 holidays and up to 3 weeks of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, and reproductive loss
• Work Life Balance : enjoy flexibility to maximize your well-being and success with our hybrid work model
• Medical, Dental, & Vision Benefits : we cover up to 100% of your premium and 50% of your dependents depending on the plan
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life / AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability
• Employee Assistance Programs
• Protect your pet(s) with Pet Insurance
• 401(k) plan

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve.

We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply.

We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.