Customer Service Assistant Manager

Customer Service Assistant Manager

Job Category : Operations - Management Requisition Number : ASSIS01092 Showing 1 location Job Details

Description

Title : Assistant Manager

Schedule :

Reports to : General Manager

Company : The Parking Spot Austin

Position Summary : Responsible for assisting the General or Area Manager in the day-to-day operations of a facility

Key Responsibilities :

• Oversees the physical condition and appearance for the facility and fleet
• Monitors the performance of employees within a shift to assure operational standards are met
• Trains employees to perform their specific responsibilities
• Completes assigned projects relating to operational improvements, maintenance and shuttle repair
• Successfully handles any and all customer service issues that may arise
• Assures that all employees, on a particular shift, follow all company policies and procedures as set forth in the Employee Handbook
• Must be able to respond accordingly if a shift needs to be filled; this means contacting employees to cover the shift or personally covering the shift
• Complies with all applicable Federal, State, and Local regulations and requirements governing operation of commercial vehicles
• Performs additional duties as reasonably requested by Management

Knowledge, Skills & Experience Required :

• Bachelors degree (preferred)
• Ability to work a varied and flexible schedule
• Ability to prioritize work and promptly follow directions
• Excellent English communication (verbal / written) and interpersonal skills
• Strong analytical skills to gather and summarize data for reports
• A solid employment record and previous customer service experience preferred
• Currently holds, or is able to obtain, all applicable licenses or badges as required by governing authorities to operate a commercial vehicle, including a valid drivers license, and CDL where required
• Must be willing to take a physical and pass as a certified Interstate driver as part of the selection process as required by airport, federal DOT and / or state regulations
• Must be able to maintain a smile and courteous disposition toward external and internal customers

At the Parking Spot, we dont just accept diversity, we celebrate and seek it. We believe a diverse, inclusive, and equitable company is one where all employees, partners, and customers are welcome, supported, and valued.

As a company in the travel industry, we witness the power of bringing individuals from different backgrounds and communities together.

We treat all others with dignity and respect and stand firmly against racism in any form. We intentionally develop diverse teams and relationships to ensure all voices are heard and to foster equal opportunity for all.

We are committed to listening, learning, and growing because we know that our work is never done.

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