Job Description
Job Description
Description :
SUMMIT HOSPITALITY GROUP : GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION
SUMMARY : The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.
Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate department to ensure that they have been addressed in a timely and professional manner.
PREREQUISITES / QUALIFICATIONS :
- Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt
- Strong leadership skills
- Excellent oral and written communication skills
- Demonstrated planning and organizational ability
- Able to prioritize and quickly change direction as needs arise
- Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
- Able to diagnose and repair si mple computer problems
- Skilled in math and able to operate a 10 key by touch
DUTIES & RESPONSIBILITIES :
- Provide Customer Service to guests in an intelligent and professional manner
- Run shift reports / journals from Front Office Systems
- Prepare daily arrivals / departure reports with a strong focus on guest requests.
- Makes corrections and adjustments and handles all computer problems that might occur throughout the shift
- Reviews and corrects discrepancies in the Front Desk System
- Ensures complete guest satisfaction
- Completes Guest registration process
- Must be familiar with computer systems for Guest reservation information processing
- Must verify and imprint Guest credit cards for authorization
- Must be well versed in cash handling and accurately balance house bank
- Assigns guests rooms based on preferences and availability
- Drives the Revenue Management process by selling rooms at various rates
- Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
- Answers questions in regards to hotel facilities and services
- Answers the telephone and books reservations
- Answers Guest inquiries for local directions / events
- Recommends local area restaurants, points of interest, or needs for transportation
- Maintains cleanliness of front desk, lobby, and back office
- Follows up promptly with Guest check-ins, complaints, and other requests
- Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
- Understand all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
- Participates in Hotel Safety Committee
- Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
- Duties are subject to change and additional duties may be assigned as needed by the manager on duty
- Able to drive Company’s Vehicle for Guests Transportation to / from
- Assists with setting up meeting rooms
WORK ENVIRONMENT :
- Flexible work schedule including weekends; this position is referred to as first or second shift.
- Able to lift 50 lbs
- Valid Driver’s license
- Sitting, standing, reaching, and bending for extended periods of time.
Requirements :
Front Desk Agent Residence Inn / Fairfield Inn Charlotte, NC
Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Residence Inn / Fairfield Inn hotel located in Charlotte, NC. Front Desk Agent- Residence Inn / Fairfield Inn: Charlotte, NC. Previous experience as a Front Desk Agent is preferred. This position will be responsible for ...
Front Desk Agent
Sleep Inn NorthLake, Charlotte, NC 28216 is now hiring Hotel Front Desk Agent for night auditor. A great attitude, hospitality skills, and experience in service, strengths in communication, ability to work flexible schedule including nights, weekends and holidays,. This small, beautiful, newly renov...
Front Desk Agent
The Front Desk Agent Canopy Charlotte Southpark is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. Canopy by Hilton Charlotte Southpark, 4905 Barclay Downs Drive, Charlotte , North Carolina, United States of Americ...
Front Desk Associate
The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess exce...
Front Desk
Charlotte Gastroenterology and Hepatology is seeking a Medical Front Desk employee to work in our Randolph Rd. Come join a team that cares about what they do. Copy patient insurance cards front and back. Our purpose and passion are to provide the best care to our patients. ...
Remote Customer Success Agent Charlotte, NC
Creation and management of external documentation. Engage in proactive user communications for new features, reports, etc. Lead and manage all efforts in getting the platform fully implemented into small to medium fleet size operations. Preferably been either a Flight Coordinator/Dispatcher/Charter ...
Front Desk Coordinator - Charlotte, NC
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to...
Hotel Front Desk Receptionist
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. Hyatt Centric SouthPark Charlotte takes pride in...
Residence Education Coordinator
Hours per week 40 FLSA Status Exempt Division Student Affairs Department Housing and Residence Life (Adm) Work Location Salary Range Primary Purpose of Department The Department of Housing and Residence Life is comprised of a team of professionals committed to creating communities that enhance the a...
Front Desk Night Auditor
Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required. Hyatt Centric SouthPark Charlotte takes pride in being a fun environment to work in with a great management team and s...