Description
Job Summary
Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff.
 Assist patients and families. Works under the supervision of the RN Charge Nurse / Clinical Coordinator. Supports and upholds the Patients' Bill of rights.
Job Specific Duties
- Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.Â
- Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks. Â
- Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet†and assists the clinical team to support the guests to become oriented to their patient care area and their room.Â
- Identifies and assesses guests†needs when appropriate. Â
- Maintains the nursing station organized.Â
- Maintains an appropriate inventory and orders supplies when needed.Â
- Maintains non-electronic patient medical records for code blue and trauma documentation. Â
- Scans consents and calls all consults. Â
- Requests and follows up on servicing of non-functioning equipment.Â
- Responsible for ensuring all mobile computers are charged and functioning every night.Â
- Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.Â
Qualifications
Minimum Job Requirements
1-3 years of clerical or customer service experience
Knowledge, Skills, and Abilities
- High school education or equivalent preferred.
- Fluent in Spanish preferred.
- Graduate of a Unit Secretarial course or medical terminology course preferred.
- Previous experience as a Secretary or Administrative Assistant preferred.
- Previous healthcare experience preferred.
- Ability to manage multiple priorities.
- Strong time management skills.
- Effective verbal and written communication.
- Strong customer service skills.
- Computer literate and knowledge of printers.
- Strong problem solving, critical thinking, and conflict resolution skills.
- Ability to learn appropriate software applications.
- Works effectively in a collaborative environment.
Job : Clerical / Administrative
Primary Location : Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Department : EMERGENCY ROOM NURSING-2100-670600
Job Status
Full Time
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