Banking Customer Service Representative

A company is looking for a Customer Service Representative in the banking sector for a 100% remote position.

Key Responsibilities

Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding banking services

Ensure adherence to established call procedures and customer service standards

Provide accurate information and solutions to customer inquiries in a professional manner

Required Qualifications

Previous experience in a call center environment within the banking sector

Ability to work flexible hours, including weekends and holidays

Completion of a 3-4 week paid training program

High level of accuracy in addressing customer concerns

Must be comfortable with rotating shifts as per business requirements