Job Description
Job Description
BoatJunkie Sales and Service is a leading provider of high-quality boats and exceptional customer service and one of Top 100 Best Boat Dealer in North America.
Our main goal is to achieve 100% customer satisfaction through a professional, well-trained, motivated team of employees .
We're not just a company; we're a crew that's dedicated to fostering an environment where growth, fulfillment, and excellence thrive.
As we continue to expand, BoatJunkie Sales and Service is seeking a dedicated Customer Service Representative to join our Service Department. ... to add to our Team.
Ideal Candidate will be efficient and proactive in their responsibilities and aid in achieving company goals by ensuring 100% customer satisfaction while complying with company procedures.
As a Customer Service Associate , you will be the first point of contact for our customers, providing outstanding service and support.
Your primary responsibility will be to assist customers with their inquiries, resolve any issues or concerns, and ensure their overall satisfaction.
You will work closely with our service technicians, sales team, and other departments to coordinate service requests, answer product-related questions, and provide timely updates to customers.
Responsibilities :
- Provide excellent customer service by answering phone calls and responding to customer inquiries in a professional and timely manner.
- Assist customers with their orders, product information, and any other inquiries they may have.
- Maintain accurate and up-to-date customer records and order information in the database.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with other departments to resolve customer issues or concerns.
- Assist with administrative tasks such as data entry, filing, and inventory control.
- Greet customers and provide assistance at the front desk when needed.
Requirements :
- Previous experience in customer service or billing role preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask effectively.
- Proficiency in basic computer applications, including Microsoft Office.
- Knowledge of marine industry terminology and practices is a plus.
If you're seeking a workplace that is as dynamic and unique as you are, look no further. Join us at BoatJunkie Sales and Service and embark on a journey where your career sails to new heights.
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