Job Description
Job Description
The customer service associate provides effective and efficient customer service by establishing a
working relationship with patients and doctor’s offices through communication via telephone,
faxes, and email. This position has responsibility for answering incoming call inquiries from
patients, providers and benefit offices. Customer Service Associates will handle both inbound
and outbound customer calls, as well as prescription refills. Provides members with pharmacy
benefit information as necessary.
Key Responsibilities
- Place and receive calls and faxes to patients and Doctor’s offices for prescription refills as well as provide information and education on mail order pharmacy benefits available.
- Responds accurately, promptly and courteously to patient questions and inquiries.
- Promote one stop service to patients by assisting with routine questions concerning
their pharmacy benefits. Refers calls appropriately to applicable support areas.
Handle incoming calls from patients to place refill orders, assist with general co pay
inquiries and order status inquiries.
Provides timely and accurate information to incoming patient order status and
product knowledge requests.
- Accurately document each call taken or placed.
- Knowledgeable with HIPPA laws and medical adverse events.
- Must be familiar with drug names and products. Understand the refill process and
refill quantities available to the patient.
- Problem Solving / Analysis.
- Ability to do multiple functions within the same call.
- Adept time management is a must.
- Communication Proficiency.
- Aptitude to focus on the task at hand with little to no disruption.
Qualifications
- 1+ year customer service experience and 1+ year computer experience.
- Customer service engagement and concentration.
- Demonstrates flexibility, professionalism, courtesy, and discretion in dealing with
both internal and external customers. Follow all state and Federal laws surrounding
patient confidentiality.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit for long periods of time. Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision, depth perception and
ability to adjust focus.
Work Environment
- Ability to sit at a computer terminal for an extended period of time.
- This position includes working an occasional Saturday from 8-12pm.
- Supervisory Responsibility
- This position has no supervisory responsibilities.
- Other Duties as assigned
INDSXF
Remote Customer Service Representative 50k-60k/Year - Work From Home
This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Handle incoming customer service calls. Dispatch incoming customer phone calls. Accept customer calls and return customer. ...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
Strong communication is key in assisting customers with TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Join TurboTax as a TurboTax Product Expert and be the friendly face our custom...
Customer Service Representative III
Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus four additional years of experience in customer service, mail room operations or technical clerical work; or an equi...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very ...
Remote Associate Customer Service Representative
Our advanced capabilities in AI, IoT, telematics, blockchain, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation. This opportunity requires no selling or collections, benefits available fr...
Customer Service Representative
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Indust...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. We're looking for individuals with excellent communication skills an...
Customer Service Representative II
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. ...
Work From Home Customer Service Representative - Part Time
If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the person we are looking for. Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - ...