Customer Care Representative

A company is looking for a Customer Care Representative to join their Technical Support team.

Key Responsibilities

Provide technical problem resolution and document solutions in the call tracking system

Assist in building processes and procedures while updating customers on case statuses

Become a product expert through software testing to resolve challenging customer issues

Required Qualifications

High school diploma or equivalent required; Associate's or Bachelor's degree preferred

At least three years of experience in customer service or a related field preferred

Ability to work well in a team and be self-guided in daily tasks

Experience in analyzing and solving technical issues effectively

Availability to work from 9 : 00 AM to 6 : 00 PM PT