Join Doug Ware Insurance Agency, a well-established insurance agency dedicated to providing top-tier service to clients in Madison Heights, Michigan.
We are passionate about fostering strong relationships with our local community and ensuring our clients feel valued and supported every step of the way.
As an entry level customer service representative, you will be responsible for handling inbound calls, client inquiries and service requests.
Provide information about products and services. Assist clients with payments and troubleshoot and resolve issues and concerns for clients.
Document and update client records based on interactions. Assist agency management and team members on interaction with clerical and administrative duties.
NO COLD CALLING OR PROSPECTING.
If you are looking to join a reputable agency that values teamwork, client satisfaction, and professional growth, Doug Ware Insurance Agency is the perfect place for you to thrive and succeed.
Apply now and be a part of our dedicated team!
Base hourly starts at $18 hour will increase $20 depending on experiences. If you are interested in becoming full licensed we will cover materials, and classes to become a fully license agent.
Health Benefits may be offered after a probation period.
Pay is based on experience.
Benefits
Hourly Base Salary Based on Experience
Health Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Full Time will include benefits
Part Time will be from 9am to 1pm Monday - Friday
Responsibilities
- Answering phones assisting clients with their insurance questions or needs
- Responsibilities include assisting with insurance quotes, data inputting, payments, to support clients and staff as needed.
- Documentation : Maintain accurate records of client interactions and policy information
- Follow-Up : Communicate with clients to ensure their ongoing satisfaction and address any concerns.
- Have excellent verbal and written communication skills
Requirement
- Experience : Previous experience in insurance and / or or customer service is a bonus.
- Communication Skills : Strong verbal and written communication abilities.
- Detail-Oriented : Meticulous attention to detail inputting insurance information into various platforms within our office.
- Professionalism : Maintain a professional demeanor and work ethic at all times.
- Ability to work as a team member & multi-task.
- Must have High School and / or College Degree
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