Senior Product Group Manager - US Bankcard, Product Integrity & Business Management (Cost to Serve)

Description

The Senior Product Group Manager will support TD's U.S. Bankcard credit card business and lead cost re-engineering efforts to unlock the long-term growth potential of the business and make processes simpler and better for our customers and colleagues.

This role is responsible for providing thought leadership on operational efficiency initiatives and aligning with business objectives without compromising safety and soundness.

The Senior Product Group Manager oversees, leads and provides strategic direction to a team of product management professionals in developing and implementing the Bank's products, services, programs and projects including features, benefits and characteristics that meet customer needs.

The Senior Product Group Manager is responsible for formulating strategy, policy and overall direction of the identified product or suite of products portfolio.

This role is accountable for building a strong talent pipeline within the team.

Depth & Scope :

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions, as required
• Oversees and leads a highly complex and diverse product function for an area of significant complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Generally accountable for a significant product management area that typically has enterprise wide impact or accountability
• Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels
• Leads and manages teams handling mass or niche products / segment suites, with moderate to high levels of size / complexity of the product groups / segments
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends
• Identifies operational efficiencies and opportunities with other business management / enterprise areas
• Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and / or deliverables / frameworks / short to long term goals etc.)
• Sets overall team direction and collaborates with others to execute on common goals
• Focus on longer-range planning for functional area
• Oversees product teams and ensures the simple and efficient delivery of products and services to the customer
• Provides vision, leadership and strategic guidance in developing and implementing Bank's products, services and programs including features, benefits and characteristics
• Develops and implements products / policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives
• Develops and manages the product development calendar for the team and oversees the successful and seamless execution of deliverables
• Builds and maintains effective relationships with sales distribution, key internal stakeholders and / or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
• Leads business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
• Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; Analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research;

Facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth

• Manages the product development budget of the team; Determines the optimal allocation of overall budget to ensure objectives can be achieved or exceeded
• Manages the identification of competitive offerings in the market and their strengths and weaknesses
• Determines the methodology to quantify market analysis to assess product performance including product lifecycle, quality, technical support, marketing programs and sales support
• Oversees the creation of product roadmaps to illustrate the vision for the product; Plans product solutions that meet the needs of targeted customers
• Partners with marketing and various channels to develop programs to move buyers through the buying process
• Directs market research projects and recommends methods for growing existing markets and developing opportunities for customer products and services
• Establishes an annual business and expense plan for the product / segment, monitors results to plan
• Implements and monitors product / segment performance against objectives, recommending enhancements to ensure a consistent customer, brand experience
• Delivers financial results for the product / product suite via operation of all available levers : pricing, margin, volume etc.

creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)

• Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale
• Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the marketplace
• Executes on the annual business plan to deliver results aligned with business strategies
• Develops and implements products to drive profitable product growth and increased market share through strategic partnerships with internal / external stakeholders, as well as, industry, and customer insights / foresights expertise
• Refines product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing / risk management tactics
• Participates and collaborates on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.

to ensure the product meets TDBG objectives and standards

• Ensures effective product policies and processes are established to support business processes align with risk appetite
• Reviews and approves business and expense plans and tracks success and effectiveness of product development delivery and implementation
• Ensures all products are in compliance and meet all regulatory requirements
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Ensures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Education & Experience :

• Undergraduate degree or product management certificate and / or
• 10+ years relevant experience
• Previous Product experience required
• Experience in leading strategy strongly recommended
• Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
• Knowledge of current and emerging competitor and market trends
• Advanced ability to lead, plan, implement and evaluate program / project activities to ensure completion of product initiatives
• Ability to contribute to strategic direction of the product management function and provide advice to senior leadership
• Ability to forecast initiatives and demand in order to develop annual strategic product plan
• Skill in mentoring, coaching and performance management
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Skill in preparing and managing budgets, P&L and resource allocation
• Knowledge of and / or skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to handle confidential information with discretion

Preferred Qualifications :

• Product management / P&L ownership experience
• Credit card industry or consumer financial services experience
• Relevant experience in cost efficiency and re-engineering

Employee / Team Accountabilities :

• Responsible for management of the overall team providing both leadership and guidance
• Sets targets and objectives for the team, and delivers results
• Grows team expertise to align with business / enterprise demand and direction; Assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Leads a high performing team; Provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
• Leads the process of setting performance objectives for the team; Tracks, monitors and effectively addresses and / or rewards performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Supports an environment where team freely escalates business challenges; Facilitates change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team; Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Acts as a brand ambassador for your business area / function and the bank, both internally and / or externally

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals.

As an organization, we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at .

Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.