Store Manager

Woods Hardware Store

Bringing Local Back to Hardware"

We offer competitive salary, 401(k), Health, Dental, Life, STD and LTD, and a flexible work schedule.

Duties and Responsibilities of the Store Manager :

• Provide a positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store, and thank customers when they're finished shopping and are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints, working to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge, and knowledge of store layout and location of products.

Store Operations :

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the general operations of the entire store.
• Take responsibility for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
• Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
• Be responsible for maintenance of back stock levels.
• Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Provide assistance in the overall general maintenance of the store.
• Ensure weekly price changes are being completed.
• Ensure monthly cycle counts and negative on hand reports are being completed.
• Ensure signage is current in the entire store.
• Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
• Ensure special orders are being completed properly.
• Ensure ad signage and products are ready for customers.

Store Support Operations :

• Responsible for the implementation of Store Support programs.
• Ensure effective training and development of all associates.
• Recruit prospective associates for possible management positions throughout store.
• Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates, including management.
• Actively recruit and promote the advancement of store associates.

Leadership :

• Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
• Lead by example; be approachable by all associates and customers.

Other Essential Requirements :

Education / Training :

High School or GED equivalent required; degree preferred.

Experience :

Must have previous retail management experience; hardware experience preferred.

Physical Demands :

Standing, walking, lifting (up to 50 lbs.) and climbing.