Job Description
Job Description
ROLES AND RESPONSIBILITIES
The Account Manager is responsible for driving account-specific outreach that maintains existing business, while uncovering growth opportunities within existing accounts.
ESSENTIAL FUNCTIONS (*denotes GDP related functions) :
- Spearhead the growth of active / assigned customers by fostering and nurturing strong relationships.
- Oversee both transactional and contractual freight opportunities to optimize customer satisfaction and revenue.
- Proactively make phone calls to existing customers to identify new opportunities and contribute to the expansion of the business portfolio.
- Develop and maintain Standard Operating Procedures (SOPs) to guide and optimize service performance*
- Ensure SOPs are regularly updated to reflect industry best practices and evolving customer needs*
- Drive peak performance initiatives to enter and grow accounts, emphasizing the importance of robust customer relationships.
- Collaborate with the sales team to uncover potential upsell and cross-sell opportunities.
- Conduct Monthly / Quarterly Business Reviews with customers collaboratively with Sales Executives, Quality Coordinators and Head of Strategic Business Development to evaluate performance, address concerns, and identify areas for improvement*
- Work closely with cross-functional teams to ensure alignment between customer expectations and service delivery
- Collaborate with the Head of Strategic Business Development to assist in forecasting for the assigned customers, providing valuable insights and data to support accurate predictions.
QUALIFICATIONS / SKILLS / EDUCATION REQUIREMENTS :
- Bachelor’s degree or equivalent work experience
- 3 years’ experience within transportation, logistics, and / or brokerage environment preferred
- Deals mostly with tactical / spot accounts, while making a high volume of daily outbound calls
- Develops strong phone presence and ability to overcome customer objections to sell DeSpir transportation services with confidence
- Experience with CRM preferred
- Proven track record in sales, business development, account management and relationship building
- Knowledge of the operational attention to detail that will be required to succeed within the industry
- Ability to multi-task and work well with others in a fast-paced environment within strict time frames
- Passionate about customer service and solving problems with customer experience in mind
- Mathematics and analytical skills
- Excellent written and verbal communications skills
- Entrepreneurial, pro-active spirit
What we offer :
- Competitive starting salary
- Monthly incentive payouts
- Recognition programs using Awardco
- Free lunches and healthy snacks
- In-office golf launch monitor-simulator
- Medical, dental, vision, and 401k contribution
- Onsite free fitness center (open 24 hours)
- Onsite restaurant
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