Technical Support Technician (Part-Time) - Jefferson County Public Library

We're hiring a resourceful and tech savvy communicator to be our Technical Support Technician in the Technology and Innovation (T&I) division! You'll be providing excellent customer service when diagnosing and solving basic computer hardware and software problems.

Your ability to build trust and communicate effectively with customers will be an asset to the T&I team. If you have experience using Windows and Microsoft while focusing on quality, embracing change, and delivering outstanding results, then this part time, temporary position may be the job for you!

This position is NOT eligible for benefits.

This position will be scheduled 20 hours per week, including evenings and weekends.

Job Posting Closes at 11 : 59PM on : 11 / 06 / 24Division : Library DivisionManagement Level : Individual ContributorScheduled Weekly Hours : 20Benefit Eligibility : This position is non-benefit eligible and must work no more than 130 hours per calendar month.

Description :

Hiring Range : $18.00 - $22.00 per hour.

This position is NOT eligible for benefits.

Performs a variety of computer maintenance and support tasks, including receiving and documenting incoming support calls, inventorying, basic troubleshooting of PC hardware, software, operating systems, software applications, peripherals and mobile phones.

Exercises judgment and decision making in the diagnosis and resolution of basic computer hardware and software problems. Follows established processes and procedures.

Provides input for process optimization.Receipting, pulling orders, staging orders, processing delivery receipts, scanning, performing end-of-day processing and performing cycle counts.

Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.

Persons hired in this position must be able to perform all the essential tasks required by the position. The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.

JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.

Travel to other library locations in your personal vehicle may be required at a mileage reimbursement rate of $0.62 / mile.

Ability to work in a call center environment.

Must be available to work days, weekends, evenings and minor holidays.

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Category : Administrative, Business Programs and Services