SUMMARY :
The Client Care Specialist serves as an ambassador of the client experience. This position provides clients with supportive assistance to maintain a safe, welcoming and clean environment and conducts scheduled / assigned dorm / room checks.
Responsible for monitoring and documenting all pertinent activities, including, but not limited to, center rules, behavior, incident and accident reports.
De-escalate, mediate and resolve disputes, preventing and reducing tension in the facility.
DUTIES AND RESPONSIBILITIES :
- Commitment to the mission, vision, values and guiding principles of Chapman Partnership in empowering our clients to overcome homelessness, and achieve and maintain long-term self-sufficiency.
- Create an environment where clients can feel welcomed, comfortable and supported.
- Monitor specific, assigned dorms; for policy adherence; client needs, room / bed assignments, laundry, bed count, hours allowed and random sweeps of personal belongings.
- Maintain client care centers of excellence; fostering continuous improvement in the areas of monitoring, assisting and reporting.
- Encourage cooperation as a way of promoting standards of cleanliness, safety and accountability.
- Assist clients with immediate needs and requests. Provide guidance on proper procedures.
- Ensure adequate living standards are met and coordinate needs to meet them, as applicable.
- Identify, document and report clients' current or potential behavioral issues. Complete incident, accident, and behavior reports and distribute them as per established protocol.
- Assist with transportation needs for clients; to and from medical and mental health appointments, move-outs and / or other applicable activities as instructed by management or per established protocols.
- Assist with transportation needs for staff as instructed by management or per established protocols.
- Inspect vehicles for proper working conditions prior to travel and report maintenance needs, as necessary.
- Ensure all ancillary services, i.e. client mail, basic need supplies and clothing distribution, are timely provided, as per established protocols.
- Ensure compliance with local, state, and federal laws.
- Performs other duties as assigned.
QUALIFICATIONS :
- G.E.D or High School Diploma or equivalent experience.
- At least one (1) year of experience working with the homeless population or in residential living, or behavioral health facilities.
- Must have and maintain a Florida State Driver's License with safe driver classification.
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