Sr. Customer Solutions Manager, Energy

Job Title : Customer Solutions Manager (CSM)

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

Location : AWS Sales, Marketing, and Global Services (SMGS)

Minimum Qualifications :

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Ability to travel up to 25% as needed

About AWS :

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally.

Millions of customers including the fastest-growing startups, largest enterprises, and leading government agencies are using AWS to lower costs, become more agile, and innovate faster.

Role Overview :

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions.

You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud.

Key Responsibilities :

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long-term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

Preferred Qualifications :

• PMP certification, or SCRUM / Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Direct experience implementing cloud services, preferably with knowledge of AWS Services and Solutions
• Ability to credibly coordinate between service teams and customers to meet unique customer opportunities
• A history of problem solving and disruptive innovation developing technology programs and working across customer organizations

Diversity and Inclusion :

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Compensation :

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200 / year in our lowest geographic market up to $239,000 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

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