Talent.com
I.T. Helpdesk (Tier 2)

I.T. Helpdesk (Tier 2)

Plumbers Supply CoLouisville, KY, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Advance Your IT Career!

Tier 2 Helpdesk Technician – Louisville!

Are you an experienced IT professional with a knack for solving complex technical challenges?

Plumbers Supply Co, a stable, family-owned company with over a century of history, is seeking a skilled and analytical Tier 2 Helpdesk Technician to join our corporate IT department.

This is a crucial role for an individual who excels at resolving escalated issues and wants to make a significant impact on our company's technological infrastructure.

Your Tech-Focused Career At Plumbers Supply Co, our IT department is the backbone of our operations, ensuring seamless technological support for our entire organization.

As a Tier 2 Technician, you'll be a key problem-solver, tackling advanced issues and contributing to larger IT projects.

You will join a collaborative team where your in-depth knowledge is valued and you have the opportunity to grow your expertise.

Are You the Advanced Problem-Solver We Need?

You are passionate about technology and enjoy the challenge of diagnosing and resolving complex hardware, software, and network issues that go beyond frontline support.

You thrive on being an escalation point, providing clear, effective solutions and mentoring junior support staff.

You excel at working both independently and as part of a project team to implement new technologies and improve existing systems.

Your Impact on Our IT Infrastructure As a Tier 2 Helpdesk Technician, you will provide critical advanced support to our organization :

  • Escalation & Resolution : Serve as the primary escalation point for unresolved issues from Tier 1, providing advanced troubleshooting for desktops, servers, and network devices.

In-Depth Troubleshooting :

  • Diagnose and resolve complex software issues, including problems within Microsoft 365, ERP systems, and other business-critical applications.

    • Network & Server Support :

  • Assist Systems Administrators with server maintenance, network monitoring, and managing user permissions in Active Directory and Azure.

    • IT Project Involvement :

  • Participate in and help execute IT projects, such as system upgrades, hardware rollouts, and new software deployments.

    • Documentation & Mentorship :

  • Create detailed documentation for our knowledge base and provide guidance and training to Tier 1 support staff.
  • What You Bring to Our IT Team (Essentials for Success) 3-5 years of progressive experience in an IT helpdesk or technical support environment.
  • An associate's or bachelor's degree in an IT-related field is preferred; relevant certifications (e.g., CompTIA Network+, Security+, Microsoft certifications) are highly desirable.
  • Advanced knowledge of Windows operating systems, Active Directory, and the Microsoft 365 ecosystem.
  • Strong understanding of networking concepts (TCP / IP, DNS, DHCP, VPNs).
  • Demonstrated ability to troubleshoot complex technical issues methodically and effectively.
  • Excellent communication skills and a professional, customer-centric approach.
  • Willingness to undergo a pre-employment drug screen and background check.

    • The Plumbers Supply Co Advantage :

  • Rewards & Support We believe in taking care of our team.

    • Plumbers Supply Co offers a competitive salary and a comprehensive benefits package designed for your well-being and future :

  • Competitive Pay Excellent Health Coverage : Medical, dental, and vision insurance.

    • Generous Time Off :

  • 10 paid holidays plus vacation and sick time.

    • Peace of Mind :

  • Life and disability insurance.

    • Focus on Wellbeing :

  • A robust wellness program with exciting incentives.

    • Secure Your Future :

  • 401K with a company match.

    • Financial Guidance :

  • Support through our partnership with Cerity Partners.
  • Ready to take the next step in your IT career?

    • Apply now to join a Louisville industry leader!

  • Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    It Helpdesk • Louisville, KY, US

    Job_description.internal_linking.related_jobs
    Helpdesk Technician

    Helpdesk Technician

    ThriveJeffersontown, Kentucky, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Outpatient Physical Therapist - $2,285 per week

    Travel Outpatient Physical Therapist - $2,285 per week

    Jackson Therapy PartnersSalem, IN, United States
    serp_jobs.job_card.full_time +1
    Jackson Therapy Partners is seeking a travel Outpatient Physical Therapist for a travel job in Salem, Indiana.Job Description & Requirements. Looking for a change of scenery and a chance to help oth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Help Desk Lead

    Help Desk Lead

    VirtualVocationsLouisville, Kentucky, United States
    serp_jobs.job_card.full_time
    A company is looking for a Help Desk Lead - Financial Shared Services.Key Responsibilities : Design and implement a Shared Services Help Desk framework for Tier 1 and Tier 2 inquiries Deploy and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IAM Technical Lead

    IAM Technical Lead

    VirtualVocationsLouisville, Kentucky, United States
    serp_jobs.job_card.full_time
    A company is looking for an IAM Technical Lead / Architect to drive the design and integration of enterprise identity and access management solutions. Key Responsibilities : Lead enterprise IAM integ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2301.16 / Week

    Travel CT Tech - $2301.16 / Week

    Atlas MedStaffMadison, IN, US
    serp_jobs.job_card.full_time
    Atlas MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Madison, IN.Shift : Inquire Start Date : 10 / 26 / 2025 Duration : 13 weeks Pay : $2301. Atlas Medstaff is currently see...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    RN-Med Surg

    RN-Med Surg

    AscensionSalem, IN, United States
    serp_jobs.job_card.full_time
    Various health insurance options & wellness plans.Retirement benefits including employer match plans.Long-term & short-term disability. Employee assistance programs (EAP).Parental leave & adoption a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Flexible Hours - Drive with Uber

    Flexible Hours - Drive with Uber

    UberCrothersville, IN, United States
    serp_jobs.job_card.full_time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Polysomnographic Technologist

    Polysomnographic Technologist

    AscensionSalem, IN, United States
    serp_jobs.job_card.full_time
    Monday-Friday, on call hours to help troubleshoot / answer questions for home sleep studies.Various health insurance options & wellness plans. Retirement benefits including employer match plans.Long-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2808 / Week

    Travel CT Tech - $2808 / Week

    Uniti MedMadison, IN, US
    serp_jobs.job_card.full_time
    Uniti Med is seeking an experienced CT Tech for an exciting Travel Allied job in Madison, IN.Shift : Inquire Start Date : 10 / 26 / 2025 Duration : 13 weeks Pay : $2808 / Week. Uniti Med provides career opp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Flexible Gig - Drive with Uber

    Flexible Gig - Drive with Uber

    UberCrothersville, IN, United States
    serp_jobs.job_card.full_time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Helpdesk Supervisor

    Helpdesk Supervisor

    VirtualVocationsLouisville, Kentucky, United States
    serp_jobs.job_card.full_time
    A company is looking for a Supervisor, Helpdesk-Service Desk.Key Responsibilities Manage incident and problem management processes using the ITIL framework to minimize incident impacts Conduct d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2554 / Week

    Travel CT Tech - $2554 / Week

    Medpro Healthcare StaffingMadison, IN, US
    serp_jobs.job_card.full_time
    Medpro Healthcare Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Madison, IN.Shift : 3x12 hr days Start Date : 10 / 26 / 2025 Duration : 13 weeks Pay : $2554 / Week.Joint C...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $1,815 to $1,988 per week in Scottsburg, IN

    Travel Occupational Therapist (OT) - $1,815 to $1,988 per week in Scottsburg, IN

    AlliedTravelCareersSCOTTSBURG, IN, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Occupational Therapist (OT) in SCOTTSBURG, Indiana, 47170!. Job Description & Requirements.Occupational Therapist - ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2,472 per week in Madison, IN

    Travel CT Tech - $2,472 per week in Madison, IN

    AlliedTravelCareersMadison, IN, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with FlexCare to find a qualified CT Tech in Madison, Indiana, 47250!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With access to t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Licensed Mental Health Therapist (LPCC / LCSW / LMFT)

    Licensed Mental Health Therapist (LPCC / LCSW / LMFT)

    LifeStance HealthTaylorsville, KY, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2367 / Week

    Travel CT Tech - $2367 / Week

    Fusion Medical StaffingMadison, IN, US
    serp_jobs.job_card.full_time
    Fusion Medical Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Madison, IN.Shift : Inquire Start Date : 10 / 26 / 2025 Duration : 13 weeks Pay : $2367 / Week.Fusion Medical ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist (OT) - $2,004 per week in Scottsburg, IN

    Travel Occupational Therapist (OT) - $2,004 per week in Scottsburg, IN

    AlliedTravelCareersScottsburg, IN, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Prime HealthCare Staffing to find a qualified Occupational Therapist (OT) in Scottsburg, Indiana, 47170!. Prime HealthCare Staffing, a national health care staffi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Flexible $ : Earn At Least $1605 For Your First 145 Trips, Guaranteed.

    Flexible $ : Earn At Least $1605 For Your First 145 Trips, Guaranteed.

    UberCrothersville, IN, United States
    serp_jobs.job_card.full_time +1
    Earn at least $1605 driving with Uber when you complete your first 145 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days