Sr. Contractor Relations Manager, Americas DSP Relations

This role will support Latin America (LATAM) Delivery Service Partners (DSP) for DSP and DSP employee Escalations.

Our Americas DSP team is looking for an an investigator, supporting our LATAM Delivery Stations for employee and labor relations issues.

The central objective of the DSP Relations team is to ensure fair and respectful treatment of the employees of our DSP, consistent with our core business values and objectives.

The ideal candidate for this position has a background in Human Resources, Employee Relations, and / or Risk Management, working knowledge of LATAM labor and employment laws, deep dive capabilities and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects.

Basic Qualifications :

• Bachelor degree and 8+ years experience OR JD and 5+ years experience.
• Experience with CMS (Case Management System) or related software / platform.
• Experience within human resources, labor relations, employment and labor law, HR investigations, labor investigations, employee relations investigations.
• Deep experience with MX and BR employment and labor laws.
• Labor and employee relations case management experience or investigative background.
• Experience in conducting investigative fieldwork, investigative data analysis, and production of investigative documentation.
• Fluency in Spanish and Portuguese.

Preferred qualifications

Advanced degree in related HR field or JD (Juris Doctor) with specialization in labor / employee relations is a significant plus.

CPA, CMA, CISA, CIA, CFE, or similar risk, audit or compliance credentials are a strong plus.

• Human Resources / Employee Relations background ideally from a corporate HR setting (high volume case management).
• Prior experience supporting hourly employee client groups.

This role is open to the following locations only : Irvine, CA.

Key job responsibilities

• Investigate highly sensitive HR and Employee Relations issues, including : Conducting complainant, witness and subject employee interviews;
• Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings;

Production of completed investigation documentation.

• Independently manage assigned casework, bringing investigations / requests to closure rapidly and definitively.
• Design, collect, and analyze multiple levels of employee and stakeholder feedback
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation.
• Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issue.
• Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Delivery Station Associates and Drivers.
• Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations.
• The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time.

Balancing time between projects and crisis-response is a critical component for success in the position.

We are open to hiring candidates to work out of one of the following locations :

Irvine, CA, USA

BASIC QUALIFICATIONS

• Master's degree or equivalent
• 6+ years of compliance, audit or risk management experience
• Fluency in Spanish and / or Portuguese.

PREFERRED QUALIFICATIONS

• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Experience with Mexico and / or Brazil employment and labor laws.
6 days ago