Search jobs > Bismarck, ND > Part-time > Retail store associate

Mobile Associate, Store-in-Store - Retail Sales

T-Mobile
Bismarck, North Dakota
$20 an hour
Full-time
Part-time

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.

All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

That’s how we’re UNSTOPPABLE for our employees!

Job Profile Summary

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services.

They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.

They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions.

This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.

As a Mobile Associate, you will be required to successfully complete new employee training. Job Responsibilities :

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by :

  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
  • Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate :

  • How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
  • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to :

  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Support team initiatives and create an inclusive environment

Education :

High School Diploma / GED (Required)

Work Experience :

6 months of customer service and / or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities :

  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Travel :

Travel Required (Yes / No) : No

DOT Regulated :

  • DOT Regulated Position (Yes / No) : No
  • Safety Sensitive Position (Yes / No) : No

Hourly Base Pay : $18.00

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones.

Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 / year.

Actual incentives vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20 / hour inclusive of base pay and incentives.

And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.

5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

By applying for this career opportunity, you’re living our values while investing in your career growth and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing -mobile.

com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

30+ days ago
Related jobs
Promoted
Ross Stores
Bismarck, North Dakota

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Ross is committed to complying with all...

T-Mobile
Bismarck, North Dakota

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. This role is a learning role, where new associates are wor...

Dollar General
Bismarck, North Dakota

Assist in setting and maintaining plan-o-grams and programs. Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise. Frequent handling of merchandise and equip...

Slumberland - Tollefson's Retail Group
Bismarck, North Dakota

Ensuring store neatness and cleanliness is directly in line with providing superior customer service and helps showcase the products we have for sale! You should maintain awareness of product information, and ongoing merchandise promotions and advertisements. Located in the second largest city in ND...

AutoZone
Bismarck, North Dakota

Position Responsibilities Provides WOW! Customer Service Ensures assigned store tasks are completed in a timely manner on assigned shift Operates cash registers and follows established cash handling procedures Follows company policies and loss prevention procedures Maintains a safe working environme...

Dollar General
Bismarck, North Dakota

Assist the Store Manager with ordering; follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction, and inventory management issues on a weekly basis. Conduct safety meetings in absence of the Store Manager; help to maintain ...

Insomnia Cookies
Bismarck, North Dakota

Lead new hourly staff onboarding and initial training. Support Store Ops Manager with ordering, inventory control and scheduling. Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service. At least 1 year of experience in...

Dollar General
Bismarck, North Dakota

Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures. Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and ...

CVS Health
Bismarck, North Dakota

Remaining upright on the feet, particularly for sustained periods of timeLifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead liftingVisual Acuity - Having close visual ac...

Francesca's
Bismarck, North Dakota

Assisting to maintain a visually inspiring boutique including recovery and replenishment of product. Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing. In this role, you will exude warmth and positive ...