A company is looking for a Technical Account Team Manager to lead a team of Technical Account Managers and ensure client success with their solutions.
Key ResponsibilitiesLead, coach, and mentor a team of Technical Account Managers for exceptional customer serviceCollaborate with cross-functional leaders to enhance customer satisfaction and retentionTrack team performance and provide regular reporting to senior leadershipRequired Qualifications5+ years of experience in technical account management or customer success, with at least 2+ years in a leadership roleStrong technical knowledge with hands-on experience in programming / scripting languages like Python or JavaScriptExperience in CCaaS, UCaaS, CX, or Gen AI preferredProven experience managing and growing high-performing teamsHigh proficiency in Excel, Salesforce, and business analytics tools
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