Senior Director Services Strategy, Customer Solutions Engineering
Rocket Software Senior Director Services Strategy, Customer Solutions Engineering Montgomery, Alabama Apply Now
It's fun to work in a company where people truly BELIEVE in what they're doing!
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Job Description Summary :
As the Senior Director Services Strategy, Customer Solutions Engineering (CSE), you will be a strategic partner to the Vice President, Customer Solutions Engineering in shaping the transformation of Rocket’s professional services business, driving higher levels of customer success, and revenue growth.
This role is a critical leadership position that requires a visionary thinker, a problem solver, and a highly organized individual capable of providing executive-level support to the Vice President, CSE, while helping to lead and execute key initiatives.
The Senior Director will assist in developing near and long-term organizational strategy for worldwide professional services, driving performance excellence through improving operational efficiencies, empowerment of staff, effectiveness of service delivery, and customer satisfaction and retention.
Essential Duties and Responsibilities :
- Strategic Leadership : Collaborate closely with the VP, CSE to develop and execute corporate strategic initiatives that align with CSE objectives.
- Cross-Functional Alignment : Foster effective communication and collaboration among various departments, including Sales, Marketing, Customer Success, Product Business Units, and Finance to ensure the successful execution of revenue-generating strategies and customer success.
- Data-Driven Insights : Utilize data analytics to provide actionable insights that inform decision-making, including profitability, consulting contribution, margin, customer engagement experience, and revenue optimization.
Regularly prepare and present reports and dashboards to track key performance indicators (KPIs) and progress toward revenue targets and objectives.
Customer Advocacy : Advocate for Rocket customers, ensuring they experience excellence in the delivery of professional services.
Responsible for successfully leading teams and collaborating cross-functionally through customer escalations as key point of contact for customer stakeholders.
- Project Leadership : Lead or support critical projects, such as acquisition integrations, transformative initiatives, and strategic partnerships ensuring they are executed on time and within budget.
- Operational Excellence : Identify opportunities to streamline processes, improve workflow efficiency, and enhance overall operations within the CSE organization.
- Executive Support : Act as strategic advisor to the VP, CSE providing research, analysis, and recommendations on a range of strategic and operational matters.
- Special Initiatives : Manage high-priority and complex initiatives or projects as assigned by the VP, CSE, often requiring cross-functional coordination and collaboration.
- Stakeholder Engagement : Build strong relationships with key internal and external stakeholders to drive customer success and CSE alignment.
- CSE Leadership : Participate fully in the CSE Leadership team to develop CSE-wide strategies and initiatives to continuously improve service levels, process controls and employee engagement, while fostering a culture of accountability, ownership, high-performance, and ethical behavior.
- Culture : Exemplify Rocket values and champion diversity, equity, and inclusion efforts.
Required Qualifications :
- 10+ years’ experience as data and results-driven Professional Services Leader
- 15+ years’ experience in Professional Services or related fields, driving results across large (>
1B) company / multi-function organizations.
- Strong analytical, problem-solving, and project management skills.
- Exceptional communication and presentation abilities, both written and verbal.
- Possesses a high degree of Emotional Intelligence, able to inspire and motivate others.
- Outstanding organizational skills and meticulous attention to detail.
- Proficiency in Professional Services related analysis, Salesforce, and Microsoft Office Suite.
- Demonstrated leadership and team management experience.
- Proven ability to craft and articulate services value propositions tailored to customer needs.
- History of success managing consulting or professional services teams.
- A people-focused leader with demonstrated ability to build creative, collaborative teams, develop people and link performance to overall high-growth business objectives.
- Exceptional strategically focused problem-solving skills, while under pressure.
- Ability to engage and influence people cross-functionally across the organization.
- Must be comfortable engaging across all levels of the customer organization.
- Strong sense of personal integrity and accountability.
Preferred Qualifications :
Experience with Rocket Software Inc. Products
The base salary range for this role is $160,000.00 - $200,000.00 / year. Exact compensation may vary based on skills, experience, and location.
What Rocket Software can offer you in USA :
- Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
- Healthcare coverage options to fit you (and your family’s) needs
- Retirement savings, with matching contributions by Rocket Software
- Life and disability coverage
- Leadership and skills training opportunities
- Two paid work days for off-site training
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please call : 781-577-4321 or send an email to people@rocketsoftware.
com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
J-18808-Ljbffr
Director of Data Content and Strategy
We are seeking a highly motivated and experienced professional to join our team as the Director of Data Content and Strategy. Lead Data and Content Acquisition Strategy:. Collaborating with internal teams to lead data and service acquisition strategy considering cost, value, geographic coverage, and...
Regional Sales and Marketing Director - Long term care
Do you have a passion for using your sales and marketing skills in the healthcare world? Have you worked with an elderly population and their families helping them find the best care available? Do you have experience leading a sales team in the healthcare industry? If so, we would love to have a con...
Data Center Energy Program Manager
Required Skills: Critical Facility Engineer Responsibilities: Perform hands-on operations and maintenance which includes all physical and administrative operations tasks, service, and maintenance in accordance with site processes and procedures to ensure the highest levels of uptime, efficiency, and...
Lifecycle Marketing Manager - Virtual/Remote
This is a newly created role on the marketing team reporting directly to the Chief Marketing Officer. If you’re passionate about driving customer value, engagement and loyalty through strategic marketing initiatives, then you’ve come to the right place! Enumerate is a leading provider of community m...
Director of Operations (DOO)
Come join our team in an always changing and fast paced position as a Director of Operations. Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales. You will assist department heads ...
Global Marketing Programs Manager - Sustainability Marketing Programs
Collaborate with Regional Marketing Program Managers, field and channel partners to analyze related competitive information, market and customer data; facilitate effective program development that meets multi-regional needs; ensuring global efficacy of programs and aligned execution. Performing fina...
Marketing Campaign Manager
As a marketing campaign manager, you will be responsible for planning, executing, and managing marketing campaigns to drive brand awareness, customer engagement, and support our business objectives. Proven experience in campaign management and marketing, with a track record of successfully executing...
Director, Client Data Strategy
RKD Group, a direct response marketing and advertising agency, is seeking a Director, Client Data Strategy to achieve breakthrough results that make a positive impact in this world. The Director, Client Data Strategy reports to the VP of Data Operations and leads the data governance, data quality, a...
Marketing Director - Westfield Montgomery
As a Marketing Director, your primary objective is to lead the marketing function for Westfield in the market, to develop short-term and long-term marketing plans that drive sales, traffic, and NOI growth. You will oversee the marketing function in terms of local marketing strategy, interpretations ...
2025 MIT Program- Manager in Training (Prepared Foods Operations)
Manager in Training (MIT) Program. Throughout the program, participants will develop critical leadership skills necessary to thrive in dynamic and challenging environments. Early talent must possess skills related to the program competencies and a college degree. What an MIT Should Expect During Pro...