Strategic Leader (Associate Director), Research Partner Success, Professional & Adult Education[...]

Strategic Leader (Associate Director), Research Partner Success, Professional & Adult Education Advisory Services

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities.

From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement.

The Role in Brief :

Strategic Leader (Associate Director), Research Partner Success, Professional & Adult Education Advisory Services

Our Research Strategic Leaders (SLs) represent EAB’s Research division with colleges and universities. The Professional & Adult Education Terrain SL builds relationships with university Continuing and Online Education (COE) leaders and other key stakeholders to understand and support their priorities and deploy EAB research and services to help partners accomplish their goals.

SLs drive high impact utilization, visible ROI and maximize the value EAB partners derive from their research partnership to secure partnership renewal and growth goals.

This position will be partnering with a pool of EAB’s Professional & Adult Education Advisory Services partners.

Who We Want :

• Do you want to make a difference in higher education?
• Do you build great customer relationships that inspire loyalty and drive growth?
• Do you advise customers to make right decisions that achieve strategic goals?
• Do you have a passion for delivering amazing customer experiences?
• Are you a persuasive leader with a knack for teaching and explaining concepts?
• Are you a problem solver with a gift for finding solutions that meet customer needs?

What You Will Do : Build Relationships

Build Relationships

• Build and maintain relationships with university COE executives to secure trusted partner status.
• Collaborate with colleagues across the research, renewal, sales, and other product teams to serve our partners in a coordinated, holistic manner.

Drive Impact and Successful Outcomes for Your Partners

• Partner with Industry-Leading Experts to define partner priorities, facilitate decision-making, and drive change management through stakeholder education.
• Lead partner onboarding process starting with sales hand-off; conducts welcome call and new partner orientation to ensure partnership adoption.
• Communicate the value of the research partnership as well as progress and results on success plan outcomes back to partners regularly through annual partnership reviews.

Basic Qualifications :

• Bachelor’s Degree from an accredited College / University
• Proven record of professional success
• Ability to communicate effectively with senior executives, both spoken and written
• Experience working with COE executives in higher education, public, or private sectors
• Willingness to travel up to 30%
• Ability to effectively manage projects and time in a high volume, fast-paced environment
• Valid Driver’s License
• Must possess a minimum of 5 years’ post-undergraduate experience encompassing at least three of the following :
• Client or account management experience
• Consulting or service delivery experience
• Presentation and facilitation experience
• Leadership experience
• Commercial experience

Compensation :

The anticipated starting salary (base) range for this role is $57,500 - $90,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location.

This hire will additionally be eligible for discretionary bonus or incentive compensation.

Benefits kick in day one; learn more at eab.com / careers / benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to make education smarter and our communities stronger we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

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