Electronic Health Record and Informatics Manager

Description

SALARY

$119,441.92 - $152,441.12 Annually

The Public Health Department (PHD) is accepting applications to fill one (1) full-time Electronic Health Record & Informatics Manager vacancy.

This role can be home-based from any location within the County of Santa Barbara and is open to a hybrid work schedule. Regular, in-person participation in meetings and other assignments at County sites including County Health Care Centers and other locations is required.

The County classification title is Health Services Manager II. This position is "At-Will" and exempt from Civil Service protections.

THE DEPARTMENT : Public Health Department (PHD) : Our mission is to improve the health of our communities by preventing disease, promoting wellness and ensuring access to needed health care, and our vision is healthier communities through leadership, partnership and science.

With a staff of 530+ and a budget of approximately $109 million, Public Health serves a population of about 440,000 residents in Santa Barbara County.

For more information, please visit : www.countyofsb.org / PHD .

Benefits Overview :

• Vacation : 12 to 25 days per year depending on length of public employment
• Holidays : 12 days per year
• Sick Leave : 12 days sick leave per year. Unlimited accumulation, one year of which can be converted to service credit upon retirement.
• Health Plan : Choice of medical and dental plans (with vision care). County contributes toward the employee's premium.
• On-Site Employee Health Clinic in Santa Barbara and Santa Maria : Provides ongoing and episodic services to eligible employees and their eligible dependents over age of 5.
• Life Insurance : $20,000 Term Life Insurance.
• Retirement : The County offers a Defined Benefit Plan and eligibility to participate in 457(b) Deferred Compensation Plan.

The County contributes 0.24% of base salary to a 401(a) Deferred Compensation Plan.

For more information on benefits please click here .

In addition, applicants from other public sector employers may qualify for :

• Retirement reciprocity
• Time and service credit towards an advanced vacation accrual rate.

Note : The County may provide reimbursement for reasonable relocation expenses, and at the discretion of the CEO, can provide cash incentives and / or time off advanced accruals in the interest of attracting the best talent to the organization.

THE POSITION : The Electronic Health Record & Informatics Manager oversees the Electronic Health Record (EHR) Support team and the Data team for the Public Health Department.

This position is responsible for budget and staff oversight for both programs and requires technical, administrative, clinical, and financial knowledge to be successful.

The incumbent is responsible for policy creation, policy and regulatory interpretation, and enforcement. This role requires a healthy balance of knowledge in a variety of areas, including : legal regulations, implementing EHRs, solution innovation, process and workflow management, and systems integration.

The Electronic Health Record & Informatics Manager leads the team in managing patient data; creating new programs for tracking that data;

implementing systems to make sure patient communication is effective; training clinical staff on technology and programs and ensuring the privacy of patient data during communication.

• All County leaders are expected to uphold the values of accountability, customer-focus, and efficiency. Incumbents lead others and model behaviors that exemplify quality customer service;
• provide effective and ethical leadership; creatively and strategically plan, develop, and implement programs that use human and financial resources to achieve results;
• are accountable for strategy and goal formation consistent with the County's mission and key business objectives; engage stakeholders;

communicate and collaborate effectively at multiple levels; develop employees; analyze issues and data; and efficiently use public resources.

DISTINGUISHING CHARACTERISTICS

This is the second manager level in the Health Services Management job family series and manages a mid-size program within a department or division, or multiple small programs.

Incumbents establish annual goals and priorities, influence the direction for new or revised services, programs, processes, standards, or operational plans, based upon the County's long-term strategies.

Positions have a direct impact on the work unit or program and may impact the entire department.

SUPERVISION RECEIVED AND EXERCISED

Reports to the Chief Medical Officer (CMO). Provides direct supervision to two or more individuals within a program. Exercises direct and indirect supervision over assigned professional, technical, and administrative staff.

The Ideal Candidate will possess :

• Master's Degree in Health Informatics, Computer Science or a related field;
• 5 years of experience with electronic health records within EPIC medical software and healthcare related project management experience;
• 5 years of experience in Public Health Informatics or a related field, which includes experience in data management, analysis and health information systems;
• Certification in Public Health Informatics or a related area, such as Certified Professional in Healthcare Information and Management Systems (CPHIMS) or Certified Health Data Analyst (CHDA);
• Experience working in the public sector, specifically in public health agencies;
• Proven leadership and supervisory experience to motivate teams;
• Knowledge of health care, public health informatics concepts, project management, and efficient use of health information technology;
• Demonstrated verbal and written communication skills to write and present information in multiple formats for multiple audiences, including organizing data, findings and conclusions into clear and concise reports, presentations, infographics, etc.
• for both general and technical audiences;
• Solid understanding of clinical workflow, medical terminology, HIPAA and security regulations, Medicare / MediCal, CMS, and medical billing required;
• Solid understanding of relational database design and data warehouse concepts;
• Advanced skills with Microsoft Office applications including Access, Excel and Word;
• Experience with statistical software, such as SAS or SPSS preferred;
• Experience with health information, terminology and clinic outcomes or classification coding tools CPT codes, ICD-10;
• Ability to manage multiple projects, meet deadlines, and work in a team environment;
• Must be detail oriented, well organized and have an analytical approach to problem solving;
• Ability to apply innovative approaches to solving technical issues;
• Experience working with an ethnically, culturally, and racially diverse work staff.

Examples of Duties

These examples are not intended to reflect all duties performed within the job, and not all duties listed are necessarily performed by each individual.

• Provides supervision to EHR and Data teams and accurately provides programming and data management and support for various data needs and Health Center projects.
• Develops reports with validations that test the integrity of the data captured in the Health Center Electronic Health Record System (EHR) and other Data Management systems.
• Develops and oversees program goals, budgets and objectives.
• Detects, diagnoses, reports and / or resolves related operating system problems.
• Trains end-users on developed applications and software.
• Participates and makes recommendations to department leadership regarding the formulation of programming and documentation standards, department policies and procedures.
• Mentors other data center staff to assist in completing more programming-oriented tasks, in a manner that develops their skills while assisting them in meeting their deliverables.
• Maintains established guidelines of confidentiality and ethical accountability in all discourse with patients and documents with no breaches in security and federal HIPAA requirements.
• Analyzes existing or proposed projects and requests to determine the feasibility for technical adaptation; may prepare cost estimates and contracts for these proposed projects.
• Communicates with peers, medical staff and vendors in a clear, understandable, and professional manner on the phone and in-person.
• Adheres to all departmental policies and procedures.

Employment Standards

MINIMUM QUALIFICATIONS

Education and Experience

The knowledge, skills, and abilities listed below may be acquired through various types of training, education, and experience.

A typical way to acquire the required knowledge and abilities would be :

• Equivalent of a bachelor's degree from an accredited four-year college or university in P ublic Health Administration, Public Administration, Behavioral / Mental Health, Health Informatics, Computer Science or a related field AND ,
• Five (5) years of progressively responsible experience in Electronic Health Record Systems in a Health Care setting, Informatics, Data Management, Statistical Analysis or a related field, including at least two (2) years as a supervisor or manager.

Licenses and Certificates

For specific positions, possession and maintenance of a valid California driver's license and the ability to meet automobile insurability requirements of the County or the ability to provide suitable transportation needs as a condition of continued employment.

Knowledge of :

• Principles, practices, and techniques of health care management in a public agency setting including public health, mental health and recovery, correctional health, and medical health including the interpretation of laws, regulations, policies, and procedures.
• Trends in public, mental, medical, and correctional health, and recovery education, treatment, prevention, and related issues .
• Principles and practices of public administration and program management, including strategic planning, implementation, and evaluation.
• Management principles, practices, and techniques.
• Principles and practices of fiscal management and budgeting.
• Principles and practices of program planning and administration.
• Personnel management principles and practices, including employee supervision, training, and evaluation.
• Principles and applications of critical thinking and analysis.
• Principles and practices of group facilitation, conflict resolution, and consensus building.
• Principles and practices of procurement and contract administration.
• Principles and techniques of effective oral presentations.
• Applicable federal, state, and local laws, codes, regulations, and standards.
• Business systems, equipment, and applications relevant to the area of assignment.
• Social, economic, cultural, and other issues impacting program area.

Ability to :

• Effectively administer public health, mental health and recovery, correctional health, and / or medical health programs and activities.
• Manage assigned operations / programs; ensure ongoing compliance with strategic objectives and performance measures.
• Develop and implement policies and procedures.
• Manage and evaluate assigned staff, including training, coaching, participating in the development of goals and strategic objectives, coordinating deadlines, prioritizing work demands, and assigning / monitoring work.
• Analyze and evaluate operational programs, projects, and procedures.
• Plan, organize, coordinate, and supervise changes and improvements in public agency projects and studies.
• Manage budgets, contracts, grants, and resource allocation.
• Interpret, monitor, and report financial information and statistics.
• Oversee the implementation of, and adherence to, quality assurance activities and standards.
• Research, recommend, and implement industry trends, solutions, and best practices.
• Resolve complex problems within area of assignment.
• Prepare and oversee the preparation of reports, grant proposals, documents, and presentations.
• Creates and provides informative presentations to stakeholders, elected officials, County leadership, and the public.
• Collaborate with program stakeholders, elected and appointed boards, the public, and internal leadership.
• Interpret and apply applicable laws, codes, regulations, and standards.
• Communicate effectively, clearly, and concisely.
• Establish and maintain effective working relationships with a diverse range of individuals, including but not limited to coworkers, subordinate staff, supervisors, other managers, professional agencies, and the general public.

May be required to work a varied schedule of hours, which may include evenings, weekends, and holidays.

Completion of a background investigation to the satisfaction of the County may be required for some assignments.

Supplemental Information

APPLICATION & SELECTION PROCESS :

• Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
• Candidates who are successful in the selection process will have their names placed on the employment list.

Recruiters will communicate with applicants by e-mail during each step in the recruitment process . Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

The Public Health Department (PHD) requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the PHD Employee Immunizations policy.

This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations.

A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time .

Conditional Job Offer : Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks.

The appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.

REASONABLE ACCOMMODATIONS : The County of Santa Barbara is committed to providing reasonable accommodation to applicants.

Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting.

We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.

Disaster Service Worker : Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service.

Activities as may be assigned to them by their superiors or by law.

Statement of Commitment

The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization.

The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems.

The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds.

We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.

We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve.

We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and / or Santa Barbara County ordinances.

We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of "One County, One Future.

Expanding the full range of employee talent allows the County to deliver our best to all our community members.

We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.

APPLICATION DEADLINE : 10 / 30 / 2024 at 4 : 59 PM PST. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.

Erin Kuhn, Talent Acquisition Analyst II, [email protected]