Front Desk Agent
Boston Yacht Haven Inn and Marina is currently seeking a Front Desk Agent, with the flexibility for a part time or full time position.
Ability to work weekends and holidays is a requirement. The Front Desk Agent is responsible for :
- Maintaining and promoting hospitality at all times.
- Making reservations and checking in and out guests from the inn and marina.
- Providing restaurant recommendations and concierge services.
- Answering phones, responding to emails and using company software.
- Processing deposits and payments.
- Welcoming and serving both Inn and Marina guests in a courteous, efficient and friendly manner, both face-to-face and on the phone;
and ensuring guest needs are being met.
- Other duties as assigned by management.
- This individual must have good professional judgment and ability to work independently.
Strong communication (verbal, written, interpersonal) skills required.
Must be a multi-tasker and a team player to assist other employees in providing a first-class experience to our guests.
Candidates must be proficient in Microsoft applications (Word, Outlook, Excel).
Prefer two years hotel or management experience or degree in Hotel or Hospitality Management.
Must be able to stand, sit and walk for long periods of time and lift, carry or push up to 50 lbs. Must be fluent in English and have authorization to work in the US.
Full training is provided.
The highly-rated and award-winning Inn at Boston Yacht Haven features 10 newly renovated luxury guest rooms with all the amenities of a world-class destination.
With a stunning location on Boston's waterfront, this boutique hotel offers large private decks, Fitness Center, and Captain's Lounge.
In addition to the inn, Boston Yacht Haven features a marina with more than 100 deep-water slips that can accommodate a vessel up to 400 feet.
Boston Yacht Haven is located on Boston's Commercial Wharf in the North End and is nearby to Quincy Market, the NE Aquarium and Christopher Columbus Park, in downtown Boston.
A perfect opportunity for someone looking to grow and develop in a luxury hotel / marina setting or someone with excellent customer service skills.
Boston Yacht Haven is an equal opportunity employer and all are encouraged to apply online.
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