Manager Workforce Management

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Manager, Workforce Management to lead workforce strategy and optimize resource utilization.Key ResponsibilitiesForecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volumeDevelop and execute a long-term workforce management strategy, including systems / tooling and process developmentMonitor real-time contact volume and service levels, making staffing adjustments as necessaryRequired QualificationsBachelor's degree in business, Organizational Leadership, or related field, or four years of experience in lieu of a degree5+ years of experience in resource / workforce management and operations in a sales delivery environment3+ years of experience in a call center environment2+ years of experience managing a teamExperience in healthcare staffing and scheduling required

4 days ago
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