Help Desk Technician

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

• Answer Support Calls according to Loews Hotel standards
• Provide appropriate information and / or problem solving assistance to callers
• Maintain log recording pertinent information pertaining to calls received by the Technology Department
• Communicate issues and problems reported to the Technology Department and appropriate escalation to the Applications Manager Senior Applications Manager and / or appropriate management representative
• Prepare and produce support call reports in a timely manner
• Follow up on all support calls to ensure solution and closure
• Attends all required hotel meetings to keep abreast of in-house activities / promotions and events;
• Attends departmental meetings as required to communicate effectively with all Technology personnel to ensure that they are kept current with pertinent hotel information and activities
• Monitors system performance throughout the day
• Runs backups of all systems per job schedules
• Runs all system jobs per schedules
• Runs print jobs per schedules and as needed
• Assists users with questions and any system problems
• Reports any anomalies to the appropriate management representative as they arise
• Performs basic preventive maintenance on tape drives and printers
• Installs Hardware / Software and assists in maintaining same as needed
• Assists the Technology Operations Manager, Applications Manager, Sr. Applications Manager, POS Server Manager and Regional Director of Technology as needed
• Schedules, coordinates and performs system upgrades.
• Perform tasks necessary to ensure the operation, availability and security of all desktop personal computers and computing devices.
• Maintains PC and peripheral devices, including printers.
• Installs and manages network printing devices.
• Assist in managing data backup, and restores data for end users as required.
• Manages day to day operations of the desktop / PC’s and associated peripheral equipment
• Plans and coordinates all maintenance, preventive maintenance and system upgrades for PC / micro-computing devices and their associated peripherals.
• Ensures integrity and availability of desktop / PC operations for all clients and their connectivity to the LAN
• Duties may require travel amongst all LHUO properties
• Other duties as assigned
• Promotes and applies teamwork skills at all times
• Notifies management promptly and fully of problems and / or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• One or more years experience as a computer technician (Hospitality a plus)
• Thorough knowledge and understanding of computer software to include Windows 95 / 98 / 2000 / NT / XP, MS Office, Lotus Notes, and TCP / IP connectivity
• Ability to analyze and resolve problems, report to management as needed
• Experience operating AS / 400s, with a strong understanding of OS / 400
• Ability to run batch jobs, change tapes, follow system logs, monitor system and assist users as needed
• Effective organizational, communication (oral / written) skills and telephone skills
• Ability to work flexible schedule to include weekends and holidays
20 days ago