We're looking for an agreeable Front Desk Agent to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.
The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information.
A customer-oriented approach is essential.
We want you to make our guests and visitors feel appreciated and valued while on our premises.
Experience
Guest Services Responsibilities
- Previous hotel Front Desk and Hilton brand experience is preferred.
- Hilton OnQ experience a plus.
- Greet and welcome guests upon arrival.
- Register guests into the computer, verifying reservation, address, and credit information.
- Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
- Accept payment for guests' accounts both at the time of registration and at checkout.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- exchange currency for guests.
- Answer phone in a timely manner.
- respond & process requests for late check outs, room changes, lockouts, billing inquiries, and extension of stay.
- Keep activity log updated to allow for proper follow-up.
- Ensure guest satisfaction.
- Issue key to and control entrance of safety deposit boxes.
- Post miscellaneous charges as requested.
- Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
- Book reservations for those guests who approach the Front Desk.
Guest Services Requirements
- Familiarity with office machines (e.g., fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma : additional qualifications will be a plus.
- adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
Physical Demands
Some lifting may be required. This position may require 75%+ or more of time on their feet.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.
Travel Nurse RN - ER/Trauma - $1,838 per week in Baton Rouge, LA
Advantis Medical, the #1 rated travel nurse agency, is currently seeking an experienced ER/Trauma Registered Nurse (RN) for an exciting new travel job in Baton Rouge, LA 70808. We'll get you started on your next travel nurse adventure in Baton Rouge, LA 70808. Our Lady of the Lake Regional Medical C...
Speech Language Pathologist (SLP)- Near Baton Rouge, LA
School Based Speech Language Pathologist (SLP) - Near Baton Rouge, LA. Soliant is seeking a licensed Speech Language Pathologist for a school based job near Baton Rouge, LA. ...
Route Service Rep - 235-Baton Rouge- LA (Baton Rouge, LA)
Using good driving decisions is the first step to preventing accidents, as are adhering to traffic rules and regulations, and reporting all moving violations and accidents involving injury or property damage. Great customer service, teamwork and communications skills are needed for creating professi...
Special Education Teacher - Baton Rouge, LA area
Special Education Teacher Needed for 2024-2025 School Year in the Baton Rouge, LA area. Soliant Education is seeking dedicated and passionate Special Education Teachers to join a school district in the Baton Rouge, LA area for the upcoming 2024-2025 school year. If you are a dedicated and passionate...
Physician (MD/DO) - Family Practice - $250,000 to $350,000 per year in Baton Rouge, LA
LocumJobsOnline is working with Curative to find a qualified Family Practice MD in Baton Rouge, Louisiana, 70808!. Curative is currently recruiting an outpatient primary care physician to join a well-established, successful, and thriving health system in Baton Rouge, Louisiana. We’re upfront a...
Site Procurement Manager - Baton Rouge, La
Measure actual vs planned savings; as savings trends are identified, own action plans to meet goals and develop solutions. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Develop relationship across the building and network to ensure bes...
Physician (MD/DO) - Anesthesiology - $550,000 to $650,000 per year in Baton Rouge, LA
LocumJobsOnline is working with Curative to find a qualified Anesthesiology MD in Baton Rouge, Louisiana, 70801!. This Anesthesiologist opportunity offers a collaborative environment with a great team of 8 physicians and over 20 CRNAs. Additional paid shifts are available. Student Loan Forgiveness o...
Area Sales Manager- Baton Rouge, La
Baton Rouge, Louisiana and will be based out of the home. CarNow has a home base in Atlanta, GA. Develop strategic market plans. Network and build relationships within your territory to gain referrals for new accounts. ...
ASST STORE MGR in BATON ROUGE, LA S17452
Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores. Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Dollar General ope...
CDL Bus Drivers - Baton Rouge, LA
A people powered business, we’re passionate about recruiting, developing, and training world-class talent. School Scholarships for Children. ...