Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

Are you a customer-centric individual with a passion for delivering exceptional service? State Farm is thrilled to offer an exciting career opportunity as a Customer Service Representative (CSR) on Brad Sutter's team.

We believe that Brad Sutter's team is the ideal place for individuals who are dedicated to providing outstanding service and making a positive impact on our customers' lives.

Job Description :

As a CSR at State Farm, you will play a crucial role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies.

Your key responsibilities will include :

Customer Support : Delivering excellent customer service by promptly responding to inquiries, providing policy information, and offering expert guidance on insurance products and coverage options.

Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service.

• Policy Management : Assisting customers with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
• Problem-Solving : Analyzing complex customer situations and finding effective solutions to address their unique requirements.

Your strong problem-solving skills, coupled with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions.

Collaboration : Working collaboratively with Brad Sutter's team and other professionals in a supportive work environment.

You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.

Qualifications :

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to assist and support customers.
• Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
• Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
• Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
• Prior experience in customer service, insurance, or a related field is preferred.

About State Farm :

State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams.

With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.

Joining Brad Sutter's team at State Farm means becoming part of a supportive and inclusive work environment. We foster a culture that values collaboration, integrity, and continuous growth, offering comprehensive training and development opportunities to help our employees reach their full potential.

About Brad Sutter

• State Farm Agent in Schaumburg, IL since 1985
• Over 70 years combined State Farm Team Experience
• Focusing on relocations in Schaumburg, IL
• Offering Renter's Insurance in Schaumburg, IL
• Serving the Auto Insurance needs in Schaumburg, IL
• Graduate of Purdue University, BA
• State Farm Chairman's Circle
• State Farm Lifetime President's Club Member

BENEFITS :

• Growth potential / Opportunity for advancement within my office
• Paid time off (vacation and personal / sick days)
• Valuable career-building experience

HOURS

Mon-Thurs 9AM-7PM, Fri 9AM-5PM, Sat 9AM-2PM