Job Description
Job Description
With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community.
At OMTech, our passion for laser machines and the engraver community we serve is our source of pride! A successful candidate will have an interest in testing consumer-facing products, some technical ability, excellent organizational skills, great communication skills, and a motivation to achieve results in a fast-paced environment.
The ideal candidate clearly has a demonstrable track record of success in delivering high-quality services in a fast-paced environment.
Requirements
Responsibilities :
- Connect and respond appropriately to customer inquiries by phone and / or email communications to resolve / answer concerns
- Creating, communicating, and maintaining quality control policies and standard work procedures to General Managers
- Work closely with the multiple development teams to assure test coverage
- Undertakes / initiates process improvement plans using monthly Warranty / Return Data to investigate the root cause, determine the action to eliminate causes, and manages suppliers and our overseas team to follow up on actions.
- Continually work with our overseas team and suppliers to improve product performance, implement process controls, and quality plans.
- Implement, enforce, and evaluate policies and procedures; equipment utilization and after sales inventory management.
- Analyze process workflow, employee and space requirements and equipment layout
Required Skills :
- Experience in maintaining machinery or electrical background
- Must have prior fiber laser cutting experience
- Repaired manufacturing machines
- Technical support abilities (preferred)
- Demonstrated knowledge of tooling and manufacturing processes (preferred)
- 1 to 2 years experience in quality control inspection (preferred)
- High-level analytical ability to solve problems
- Ability to work in a fast-paced environment
- Ability to learn quickly and follow detailed instructions
- Ability to remain physically active through work hours
- High level of interpersonal skills to work independently and effectively with others.
- Ability to prioritize and work on multiple projects simultaneously.
- Must have strong leadership skills, with excellent oral and written communication skills.
- Strong communication skills.
- Basic data entry computer skills and basic level ERP systems.
- Troubleshoot system problems and resolve electrical issues
Benefits
Full-Time Position
$20 - $26 Hourly DOE
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