Healthcare Customer Service Representative - Work From Home

Everise
Rhode Island
Remote
Full-time

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Healthcare Customer Service Representative Work From Home

Job Requirements :

Professionally handle a high volume of incoming calls

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services

Ability to utilize and navigate multiple systems simultaneously

Be dependable and meet all attendance requirements

Resolve customer issues via one-call resolution guidelines and / or escalated process

Meet or exceed company and client performance metrics

Maintain a balance between company policy and client benefit in decision-making

Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

Responsible for call disposition or compiling and documenting customer information as required

Ability to accept and embrace changes within the current business environment

Qualifications :

Ability to pass a drug screen and background check

A dedicated area to work from in your home

Internet speed requirement of 50 Mb / s for download speeds and 10 Mb / s for upload speeds (Wireless access is not permitted)

Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens

Strong decision-making and analytical abilities

Ability to identify customer needs and articulate products and services

Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

Be a team player

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

30+ days ago
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