Excell - Customer Service Representative

About Excell Battery Group

Excell Battery was formed in 1985, and until late 2021, was owned and managed by the original group of private founding partners.

In December of 2021, Excell Battery was acquired by Ultralife Corporation. Headquartered in New York and serving multiple global centers, Ultralife is a leading provider of critical power solutions and communication systems.

Through organic growth, Excell Battery continues to expand its market presence and capabilities as represented in its four locations across North America.

At Excell Battery, we offer a broad range of battery technology, which is supported by the most advanced battery manufacturers in the world.

We offer a competitive hourly rate and excellent benefits to include medical, dental, vision insurance, life insurance and paid time off. Join our team!

LOCATION : Missouri City, TX

Key Responsibilities : *

• Customer Support : Provide timely and effective support to customers via phone, email, and chat.
• Issue Resolution : Address and resolve customer inquiries, complaints, and issues with professionalism and empathy.
• Order Entry : Enter Customer Purchase orders into ERP system
• Logistics Coordinator : Work with shipping and production to schedule, coordinate, and expedite customer orders including working with various freight forwarders to ship products around the world.
• Invoicing : Invoice orders as they are shipped to customers
• Administration Duties : Other duties as required to maintain excellent customer service
• Team Collaboration : Work closely with other team members, including outside sales representatives to ensure a seamless customer experience.
• Follow-Up : Ensure follow-up on unresolved issues and customer inquiries.

Qualifications :

• Experience : Prior experience in customer service or a related field is required. Experience in a manufacturing organization is strongly preferred.
• Skills : Strong communication skills, both verbal and written, with the ability to handle difficult situations calmly and professionally.
• Tech-Savvy : Proficiency in using ERP software, email, and other office tools.
• Education : High school diploma or equivalent; a college degree is a plus.
• Attributes : Patient, empathetic, and able to work under pressure with a positive attitude

PHYSICAL REQUIREMENTS

While performing the duties of the job, is frequently required to sit for long periods. Occasionally is required to stand.

The employee must be able to lift 10 pounds, occasionally lift up to 25 pounds.

This job description is intended to convey information essential to understanding the scope of the position described above and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Ultralife Corporation - Excell Battery is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 315- 332-7100.