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Business Systems Analyst Self-Service and Systems

VirtualVocations
Dayton, Ohio, United States
Full-time

A company is looking for a Business Systems Analyst, Self-Service and Systems role.Key Responsibilities : Implement and maintain AI tools and resources within software solutions used by the technical support organizationAnalyze data sets to identify trends, patterns, and insights within internal and vendor-provided systemsDevelop and maintain reports, data collection systems, AI models, and resources to optimize system efficiencyRequired Qualifications : Bachelor's degree in data science, applied statistics, computer science, business, or related field3+ years of experience in technology, technical support, or customer support rolesAt least one year working with AI technologies such as large language models and deep learning modelsProficiency in programming languages like Python for automation and reporting tasksUnderstanding of AI prompts, relevance rules, and language models in systems like Coveo, Salesforce, GPT, or ChatGPT

12 days ago
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