Print Production Technical Support

Administrator, Technical Support Production Position Profile

This is an allocated position that exists only when business needs warrant it and must be approved by the Regional Director of Services. The role may involve one or more of the following functions for high-end equipment (Segment 5+) : roll-fed press operation, copier operation, bindery, fulfillment, quality control, final check, pickup / delivery, facility maintenance, and mailroom duties.

Reporting Structure :

Reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Job Duties and Responsibilities

Follow Ricoh Service Excellence performance requirements.

Perform functions including copy and mail center services, convenience copier fleet management, and various support services.

Operate and maintain high-end production equipment (e.g., roll-fed continuous production systems).

Set up, calibrate, and ensure optimal performance of equipment.

Ensure customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately and on time.

Meet deadlines while maintaining high-quality, error-free work.

Achieve productivity standards as established by the facility.

Maintain all required reporting tools.

Calibrate equipment to match originals in color and quality.

Transfer files electronically from the network to color equipment.

Produce error-free work using duplication equipment.

Maximize print performance by multitasking on print equipment.

Troubleshoot hardware and software issues.

Maintain machine performance by resolving simple issues (e.g., clearing jams, refilling toner).

Present a professional appearance and maintain a clean, organized workspace.

Manage inventory of equipment parts per company guidelines.

Meet attendance standards, including punctuality and overtime as required.

Organize jobs by validating job name / number and reviewing instructions.

Perform servicing and repair procedures including diagnostics, installation, removal, and retrofits.

Demonstrate digital competencies for assigned products.

Troubleshoot and repair or replace equipment components.

Complete technical training on new equipment.

Perform other duties as assigned.

Qualifications

Education & Experience :

High school diploma or equivalent required.

Minimum of 3 years of related experience.

Preferred : 3 years of experience in a roll-fed printing environment.

Technical aptitude for setting up and operating complex printing equipment.

Knowledge, Skills, and Abilities

Excellent customer service skills.

Strong organizational and prioritization abilities.

Ability to use, calibrate, and troubleshoot office and technical equipment.

Working Conditions, Mental and Physical Demands

Typical office environment with adequate lighting, ventilation, and normal temperature / noise levels.

Diverse work assignments requiring interpretation and application of complex material.

Some physical effort required : walking, standing, bending, reaching, lifting / carrying objects up to 50 lbs.

Moderate dexterity : regular use of calculator, keyboard, hand tools, and eye / hand coordination.

Note :

The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Come Create at Ricoh :

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself : At Ricoh, you can :

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.