Business Control Manager - Communication Surveillance, Global Markets

Job Description :

This job is responsible for summarizing and organizing GM Communications Review Group (CRG) activity and findings into digestible reports for senior management.

Other responsibilities will include learning the technological landscape for voice surveillance and building out the voice communications surveillance program for Global Markets.

The candidate will join the GM CRG team, supporting a variety of operational aspects of the Business Controls infrastructure.

Candidate must be able to thrive in a fast-paced and high-pressure environment with the following responsibilities :

Ensures accuracy of data and that supporting information is provided for reporting to relevant stakeholders.

Able to turn qualitative data into meaningful reports that convey impact of the program.

Development of Voice Communications Surveillance program

Explore potential to leverage AI for evolvement of the communications surveillance program.

Requirements :

Expert in data analytics, manipulation, aggregation, integration, and reporting

Must be detail oriented (e.g. track multiple action items in detail and work across multiple projects)

Excellent critical thinking / problem solving skills. Must be able to understand a process from end-to-end, be able to identify weaknesses in the process and identify / implement solutions, be able to challenge others on the facts of the process.

Excellent verbal and written communication skills with ability to simplify complex information into messages targeted to various levels of leadership as well accurately interpret communications from Business Controls Officers, Supervisors, GCOR, Audit, etc.

Ability to conceptualize, develop, and deliver quality analysis and highly actionable management information.

Excellent time management skills and ability to manage multiple competing / concurrent activities.

Excellent project / program management skills

Ability to assess and determine when to raise concerns and escalate.

Takes initiative and demonstrates focused desire to drive improvements versus relying on status quo

Must be able to deliver accurate results with limited direction and supervision.

Must be self-motivated and results oriented with strong desire to succeed.

Must be able to work with technical teams and translate technical concepts to business audiences.

Must be able to work well in collaborative team environment, but also independently.

Desired Skills :

Hands-on experience with Tableau, including ability to independently build new dashboards and data reports

Knowledge of Global Markets risk and controls

Technical background, or experience interfacing with technical teams

Data and Trend Analysis

Fluency in (a) foreign language

Strategy Planning and Development

Strategic Thinking and Problem Solving

Continuous Improvement

Quality Assurance

Shift :

1st shift (United States of America)

Hours Per Week :

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay range$100,000.00 - $250,000.

00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan.

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and / or group;

and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.