Patient Access Representative I- CPRH Patient Access

Position Summary :

Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information as well as obtaining signatures required for successful and compliant billing submission.

Collects patient liability before or at the time of service as defined by the patient's insurance plan. Interact in a customer focused and compassionate manner to ensure patient's needs are met.

Qualifications :

ADDITIONAL REQUIREMENTS

Use of usual and customary equipment used to perform essential functions of the position.

SKILLS AND KNOWLEDGE

Typing speed and accuracy of a minimum of 40 wpm.

Project a professional image.

Writes, reads, comprehends, and speaks fluent English.

Basic computer knowledge using word processing, spreadsheets, email and web browser.

Ability to multi-task and work efficiently to maintain patient movement and schedules.

Ability to communicate and work collaboratively with Patient Access Manager, Patient Access Supervisor, Physicians, Physician offices, and Carle Health Ancillary departments.

Essential Functions :

Registration and Data Integrity

Engage with patient / legal representative to obtain and input accurate demographic and insurance data to ensure accuracy

Consistently schedules, registers, and obtains signatures in accordance with compliance regulations

Collect accurate, complete and compliant data from patient and or guarantor

Follow all policy and procedures related to optimal financial performance

Utilize tools such as real time eligibility responses, on-line resources, phone or fax to verify eligibility and ensure accuracy

Understand and communicate patient benefit information and follow collection guidelines

Understand and execute downtime procedures to ensure data integrity

Customer Service

Demonstrate Carle Health's Values in all actions and interactions.

Consistently use AIDET and no point policy in all interactions

Greet all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience

Answer telephone calls in a clear, calm, and professional manner; screen calls by urgency and route calls promptly, accurately and professionally to appropriate team member or department

Anticipate the business needs to assist coworkers and adapt to staff coverage in any registration area or site

Financial Services / Billing

Understand basic self-pay or underinsured patient policies to refer to the appropriate teams for resolution Ensure accuracy of data collection by resolving registration errors as assigned by work queues

Understand requirements for authorization and medical necessity

Use standardized tools to identify missed information and secure proper documentation

Ensure financial integrity of the billing system with accurate reconciliation for point of service collections and cash drawer balancing

Utilize estimate tools within EPIC to accurately present financial liability

Professionally process the collection of financial liability and facilitate payment arrangements

Collaboration and Team Synergy

Support and contribute to department goals by attending department meetings and participating in performance improvement activities

Anticipate the need to assist coworkers and adapt to staff coverage at any registration areas / sites

Assist new hires in training processes

Demonstrate teamwork by working, acting, thinking and collaborating as a team while supporting team decisions

Maintain accountability for individual actions and encourage, support, teach, mentor and resolve conflict in a healthy manner

Promote and celebrate team achievements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

For more information : [email protected].

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.