We have an exciting opportunity for a Senior Product Manager End to End Customer Journey with the top leading multimedia and creative software company in the world.
This position will define the future of customer product experiences across Adobe's Digital Media portfolio. In this meaningful role, you will engage with cross-functional teams across every step in the customer journey working to ensure we launch new products with best-in-class experiences while also driving improvement to existing ones among Adobe's biggest flagship products.
Our team needs someone that is passionate about building better customer experiences enabling us to continue delivering on our brand promise, creativity for all.
Help us become the best in the industry at end-to-end customer journey management.
Responsibilities :
- Dive deep into understanding products go to market strategy, competitive landscape, and how the experience we plan to deliver aligns with the needs of a customer
- Identify key personas and customer journeys, map flows, and diagnose performance by mining data across many sources
- Interview customers, develop user tests, and identify breakdowns in the customer journey as the customer experiences it
- Size and prioritize opportunities based on quantitative and qualitative methods
- Facilitate discussions with cross-functional teams to develop solutions and drive action across the organization.
Skills and Experience :
- MBA preferred (or equivalent practical experience).
- 5+ years of experience in product management, ideally with a focus within the consumer software industry. Are you in business development strategy or product marketing?
We still want to hear from you!
- Experience managing through ambiguity and making sound decisions with incomplete / imperfect data; proven track record to assess tradeoffs, thoughtfully prioritize, and maintain a bias for action
- Experience with creative / design tools and processes
- Excellent collaboration skills, incorporating other’s points of view, and helping to align interests
- Strong cross-functional and executive-level communication and presentation abilities.
Compensation :
Up to $98.59 per hour.
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