Sr. Product Manager - Tech, WW Prime Member CX & Engagement

Sr. Product Manager - Tech, WW Prime Engagement & Member CX

Job ID : 2552352 Amazon.com Services LLC

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With over 200MM members globally, Amazon Prime’s North Star vision is to be Earth’s most engaging, satisfying, and loved membership program.

Our customers, across 20+ countries, have access to benefits spanning shopping, entertainment, and more that make up the Prime subscription program.

The WW Prime Engagement & Member CX team’s mission is to connect Prime members with the breadth of benefits they have access to, delighting them at every interaction while deriving incremental value for each Prime member.

The team is looking for a Sr. Product Manager-Technical (PMT) to drive one of our key strategic workstreams how, when, and where we communicate Prime benefits to Prime members worldwide.

A PMT in this role will have the chance to learn deeply about our global Prime member base, and will have the chance to showcase their skillset in navigating a broad, complex product space with high impact, while operating at a global scale.

They will have the opportunity to work with new technologies, including GenAI systems and recommendations models, as well as new experimentation methodologies, to create step-change improvements in how benefits are communicated.

The right candidate will be able to deep dive into a broad set of Prime benefit and customer experiences with curiosity about the unique issues and experiences that impact customers in each locale.

They will be adept at deriving insights from large and complex data sets using SQL and BI tools, and using those insights to define new product spaces, while challenging existing thinking.

They will need to be able to navigate a range of technical systems while building a technical roadmap that prioritizes our global scale.

They should be fluent in UX design choices and strategies. And, they will be passionate about evangelizing insights across Amazon teams globally, working closely with a broad group of partner teams and stakeholders, and creating mechanisms that help accelerate our mission.

BASIC QUALIFICATIONS

• 5+ years of product or program management, product marketing, business development, or technology experience
• Bachelor's degree
• Experience performing statistical analysis of data using SQL, Excel, and other tools
• Experience owning / driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience with end-to-end product delivery
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience working with UX designers to deliver customer-facing features

PREFERRED QUALIFICATIONS

• Experience in building and driving adoption of new tools
• Experience working with A / B experimentation setup and implementation

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / disability / us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100 / year in our lowest geographic market up to $235,200 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Posted : June 25, 2024 (Updated about 3 hours ago)

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Posted : July 9, 2024 (Updated about 6 hours ago)

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Posted : July 9, 2024 (Updated about 7 hours ago)

Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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