Customer Service Representative CARSTAR Jeremiah's Collision, OK 73114
JOB SUMMARY
The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone).
Additional duties include gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
DUTIES / RESPONSIBILITIES
Greets all walk-in customers in a professional and courteous manner.
Answer and directs all phone traffic in a polite, courteous and cheerful manner.
Asks for the sale and / or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
Explain CARSTARs repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
Educate customers on CARSTARs CSI / NPS survey (kept informed, customer service, quality of repair and on-time delivery).
Schedule and record appraisal and delivery appointments.
Update and maintain the store scheduler with Office Manager.
Collect and record payment for completed repairs; may perform some A / R.
File repair order paperwork accurately or record in CARSTAR management system.
Provide customers with CARSTARs warranty information (5-Year and Limited Lifetime).
Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
Maintain the front office and customer reception areas.
Attend daily release meetings.
Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
2+ years of customer service experience required, preferably in a retail setting.
HS diploma or GED equivalent required; college degree preferred.
Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
Call center sales experience (or equivalent sales experience) preferred.
Highly organized; ability to handle multiple concurrent assignments.
Proficient with Microsoft Office and POS / management systems.
Strong attention to details.
Punctual and professional appearance.
Ability to receive direction and work well with others.
Valid drivers license and insurable driving record.
PHYSICAL REQUIREMENTS
Essential physical requirements include :
Ability to stoop, bend and kneel, squat, kneel and pulling
Extended periods of kneeling, bending, squatting and stooping
Carry and lift heavy objects (up to 50lbs)
Standing, sitting and walking
Performing repetitive motions
WORK ENVIRONMENT
Exposure to :
Paint, fumes and particles
Dirt / Dust
Chemicals / Toxins
Varying heat / cold
Intermittent noise
All duties, responsibilities and experience are subject to change by location
Apply Now
Locum Physician (MD/DO) - Gastroenterology in Oklahoma City, OK
Weatherby can help you build a custom career plan, with multiple positions available for you today.Call us for specific details on your future job today.Must have active state license.No ERCP/EUS or no liver biopsy.Paid malpractice insurance; pre-paid travel and housing expenses.Assignment details a...
Travel Registered Nurse - PICU - $1,980 per week in Oklahoma City, OK
TravelNurseSource is working with Core Medical Group to find a qualified PICU RN in Oklahoma City, Oklahoma, 73104!. Client in OK seeking RN Med Specialty - Pediatrics - FS (RN) to work Nights. Oklahoma is one of the most unique states in the nation as it combines a diverse landscape that includes...
Travel Nurse RN - Oncology - $1,956 per week in Oklahoma City, OK
Advantis Medical, the #1 rated travel nurse agency, is currently seeking an experienced Oncology Registered Nurse (RN) for an exciting new travel job in Oklahoma City, OK 73104. We'll get you started on your next travel nurse adventure in Oklahoma City, OK 73104. With us, you'll enjoy a superior pay...
Travel Nurse RN - PCU - $1,720 to $1,873 per week in Oklahoma City, OK
TravelNurseSource is working with Host Healthcare to find a qualified PCU RN in Oklahoma City, Oklahoma, 73104!. Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travelers looking for opportunities far away and close to home. We are commi...
Travel Registered Nurse - Endoscopy - $1,774 to $2,137 per week in Oklahoma City, OK
Client in Oklahoma City, OK is looking for a Endoscopy Registered Nurse to help them out for 13 weeks. At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we’re always looking for people like you to join our mission. Critical thinking, service excellence and good i...
100% Vascular Surgery Opportunity in Metro Oklahoma City, OK!!
Vascular Surgery Opportunity in Metro Oklahoma City, OK!!. Oklahoma City: City population is 1. About the Practice: "Aggressive multi-site clinical practice with multiple rural sites of service; with one primary central office in OKC. ...
Customer Development Representative-Oklahoma City
As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and profitability by selling additional products and services. Customer Development Representative. UniFirst is seeking a motivated, self-driven individual for a ...
Plastic Surgery Opportunities in Metro Oklahoma City, OK!!
Plastic Surgery Opportunities in Metro Oklahoma City, OK!!. Our Client is a rapidly expanding company in the cosmetic surgical services industry. Since its inception in 2010, client has broadened its list of services to include full body and facial cosmetic surgery. Plastic surgeons are engaged eith...
Bilingual French Customer Service Representative
The Bilingual French Customer Service Representative will take customer service related calls from our member florists including billing calls and confirming floral orders for their shop. Customer Service is the one stop shop for our florists. Each interaction with our florists should be used t...
Travel PICU (Pediatric Intensive Care Unit) RN (Registered Nurse) in Oklahoma City, OK - 755212
Calling all healthcare rockstars! Are you a RN (Registered Nurse) with experience in PICU (Pediatric Intensive Care Unit) If so, you might be the right fit for this travel healthcare position in Oklahoma City, OK. ...