Responsibilities
- Verify system functional performance to ensure proper operations according to contract requirements including testing and verifying system operations per preventative maintenance schedules
- Complete documentation of all work done
- Perform system backups, install appropriate updates and patches
- Maintain customer system documentation
- Be responsible for Honeywell’s assets such as tools, software, and site database
- Respond to emergency service calls as required
- Keep abreast of new developments in product and preventative maintenance techniques
- Stay current in knowledge of Local, State and National codes
- Performance of duties outside of normal working hours as required
- Participate in Sales support activities such as surveys, application selection and possibly hardware engineering for bid jobs to support our growth initiatives.
- Keep all documentation and paperwork up to date. Examples : Labor & Expense report’s, customer requests for changes, adds, training and sign-off sheets, etc.
Focus especially on Change Orders if additional scope is required.
- Train the customer as required per contract terms on operational aspects of the system. If required, conduct complete system function training, and obtain attendee sign-off list for archiving.
- Performs or assists with engineering, planning, scheduling, and installing simple to complex systems or modifications to existing systems.
May plan, schedule, and lay out complex electrical equipment installations.
- Jobs completed at or under cost (+ or- 2%), under hours for start-up.
- Promotes builds and maintains good customer relations and assists in contract retention; informs supervisor or customer needs, requirements, systems status, and actual or potential customer problems.
- Be a zealot for safety & responsible for adhering to, completing, & recording all required HSE safety documentation & training in a timely manner per daily / monthly / yearly, role specific, & site requirements.
YOU MUST HAVE
- 5+ years of in-depth knowledge of Fire alarm systems, plans, specifications, and solid understanding of contracting relationships
- Fire alarm systems experience with demonstrated knowledge code requirements, testing requirements and coordinating, communicating with AHJ’s
- Competent in MS Word, Excel, Project, and Outlook
- Excellent customer service skills with experience in technical phone or onsite customer support including good
- Ability to read and interpret mechanical / electrical drawings and diagrams
- interpersonal communication skills.
- Ability to travel both locally to customer sites and overnight up to 25% as workload demands
- Valid driver’s license and safe driving record ability to pass background check
WE VALUE
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