Staff Sales Operations Business Analyst (CRM Administrator)

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream : To forever change how diabetes is managed.

To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry.

And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health.

That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started : Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable.

We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions.

We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever.

The opportunity to improve health on a global scale stands before us.

Meet the team :

Dexcom is seeking a Sales Operations Business Analyst / Systems Administrator, to support and enhance the US sales teams by enabling the business to achieve efficiencies and optimization through sales tools & technology.

Your role will be responsible for the day-to-day management and support of field technology, including CRM systems.

You will own many aspects of these systems with close alignment to partnering organizations such as IT, cross-functional Dexcom teams, as well as third-party vendors.

Where you come in :

• Serve as primary system administrator for the CRM environment
• Coordinate with users, IT, and third-party vendors to identify issues, develop recommended solutions, gain approvals for designed solutions, and work to implement value add solutions
• Coordinate with business and technical stakeholders to gather and understand business requirements and translate them into technical solutions
• Manages user access, profiles, and roles to ensure appropriate access to data and system functionality
• Troubleshoot support cases and platform issues, and escalate as appropriate
• Assist in the development of user training materials and provide training and support to end-users as needed
• Create and maintain reports and dashboards to provide actionable insights for various teams and departments
• Support special projects designed to improve commercial performance and / or expand capabilities.
• Other responsibilities include supporting initiatives that build and expand Dexcom’s Sales Operations capabilities.

What makes you successful :

• Bachelor’s degree in computer science, information systems, or related field and / or 5+ years of equivalent work experience
• Preferred Salesforce Admin (or other CRM systems equivalent) certification
• Preferred experience with sales analytics, CRM, and enablement platforms within the medical sales environment
• Strong knowledge of IT platforms and Agile development methodologies
• Proficient in reporting and data visualization tools (Tableau preferred)
• Excellent attention to detail with focus on quality control
• Mastery of Excel and other Microsoft Office Products (Word, PowerPoint)
• Demonstrated ability to manage projects as well as prioritize multiple competing priorities

What you’ll get :

• A front row seat to life changing CGM technology. .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and / or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required :
• 0-5%
• 0-5%

Experience and Education Requirements :

• Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience

Please note : The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

View the OFCCP's Pay Transparency Non Discrimination Provision at this .

To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions.

Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location.

Dexcom is not responsible for any fees related to unsolicited resumes / applications.

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