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Strategic Customer Success Manager

Strategic Customer Success Manager

GrowthAssistantSt. Louis, MO, US
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About Us :

  • GrowthAssistant is a leading staffing and recruiting company dedicated to embedding top-tier offshore Growth Marketers into organizations, enabling them to focus on strategic initiatives instead of rote tasks.
  • By providing scalable, affordable solutions, we empower businesses to grow smarter and faster.
  • Join a team that values excellence, collaboration, and innovation.

Job Summary :

  • As a Strategic Enterprise Customer Success Manager (CSM) , you will oversee the success, implementation, and growth of enterprise-level client relationships.
  • You will act as a trusted advisor providing a high touch customer experience, ensuring a seamless onboarding process, driving engagement, conducting regular reviews, and identifying growth opportunities.
  • Your primary goal is to build lasting partnerships that deliver maximum value for our clients and align with GrowthAssistant’s strategic objectives.
  • Key Responsibilities :

  • Client Onboarding & Implementation : Lead the onboarding process for new enterprise clients, ensuring a smooth transition from sales to operational use.
  • Collaborate with recruiting teams and clients to align implementation plans with business objectives.
  • Provide tailored training and support during onboarding to ensure successful adoption of GrowthAssistant’s solutions.
  • Client Relationship Management :

  • Partner with Account Managers as points of contact for enterprise clients, addressing issues promptly and effectively to ensure strong relationships.
  • Build and maintain strong relationships with key stakeholders.
  • Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess client satisfaction and identify areas for improvement.
  • Strategic Engagement & Growth :

  • Schedule and lead strategic customer engagements to optimize GA partnerships.
  • Identify and communicate opportunities for expansion to Account Managers.  Advocate for client needs internally, driving cross-functional collaboration to enhance service delivery.
  • Training & Advocacy :

  • Provide customized business reviews and training content during and after client onboarding.
  • Act as the client’s voice within GrowthAssistant, providing insights and recommendations to improve products and services.
  • Ensure clients receive the necessary support to meet their goals.
  • Reporting & Analysis :

  • Monitor and analyze client health metrics and usage patterns.
  • Prepare and deliver detailed reports on client performance, project progress, and growth opportunities to internal stakeholders.   Qualifications :

  • 3-5 years of experience in Customer Success, Account Management, or a similar role, preferably in enterprise or mid-market settings.
  • Proven experience managing client implementations and driving account expansion.
  • Strong understanding of digital marketing, staffing, and recruiting industries.
  • Exceptional communication, presentation, and interpersonal skills.
  • Proficiency with CRM and project management tools (e.g., Salesforce, HubSpot, Notion, ClickUp).
  • Strong problem-solving abilities and a proactive, client-focused mindset.
  • Mastery in providing outstanding service and managing complex client relationships.
  • Organized and self-sufficient, with attention to detail and effective task management.   What We Offer :

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package, including medical, vision, and dental insurance.
  • Unlimited paid time off (PTO) and sick leave.
  • Opportunities for professional growth and development.
  • Flexible working arrangements for a healthy work-life balance.   Why Join GrowthAssistant?
  • At GrowthAssistant, we celebrate diversity and inclusion.
  • We value proactive, strategic thinkers who can balance creative problem-solving with execution.
  • If you are passionate about client success and thrive in a collaborative, fast-paced environment, we’d love to hear from you.
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