Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.
This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS / pharmacy through a focus on excellent customer service.
Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS / pharmacy store including :
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS / pharmacy Retail Management Development Program.
Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions :
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Required Qualifications
- Deductive reasoning ability, advanced analytical skills and computer skills.
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
Experience as a retail manager or supervisor
Education
High School diploma or equivalent preferred but not required.
Pay Range
The typical pay range for this role is :
$17.00 - $25.50
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.
CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.
Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
Senior Operations Manager
Manages multiple large scale operations and all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors. Develops and maintains distribution center operations business plans to include all programs, P&L...
Quality Assurance and Operations Manager
We are seeking a high-performing Quality Assurance and Operations Manager with robust experience in the jewelry industry. Implement quality control measures, document and report issues, take corrective actions, and analyze data to improve quality and operations. Manage repairs, returns, and inventor...
Restaurant Operations Manager
As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience. First Watch Managers love mornings and the smell of bacon, an...
Water Distribution Operations Manager - Contract Services Group
Water Distribution Operations Manager - Contract Services Group. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce a...
DC Warehouse Operations Manager (2nd shift)
As an integral part of Burlington’s Distribution & Supply Chain Leadership team you will have total responsibility for driving operational efficiencies and leading Area Managers in one or more of the following departments: Inbound Operations, Put to Light, Ticketing, Quality Control, or Outbound Ope...
Assistant Store Manager, Operations - Deptford Mall F375
The Assistant Manager Operations reports to and supports the Store Manager in ensuring the store team delivers top quality customer service and creates an excellent customer experience. Alongside the Store Manager, the Assistant Store Manager Operations must be a role model for the company, the cust...
Housekeeping Operations Manager- Mount Holly, NJ
As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. ...
Manager Ambulatory Operations
Activities of clinical and business operations in the assigned practice. Minimum 3 years experience in a healthcare leadership, manager level or above. Knowledge and ability to utilize electronic health record in order to monitor key practive statistics, patient access metrics and clinic operations....
Operations Manager
Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic ...
Chemical Plant Operations Manager
The overall guiding expectation is that the operations manager will actively engage with site leaders and field employees to ensure that all operations under his or her direction are striving to achieve excellent performance in the areas of safety, environmental and overall job quality. Works closel...